Evgeniia Alekseeva
Vaughan,ON
Summary
Accomplished Guest Service Agent at Spa Hotel SEA, adept in interpersonal communication and financial management.
Excelled in enhancing client satisfaction and loyalty through exceptional service and efficient problem resolution.
Skilled in team collaboration and maintaining high service standards, contributing to a positive and professional work environment.
Overview
15
15
years of professional experience
Work History
Guest Service Agent
Spa Hotel SEA
03.2021 - 04.2022
- Guest Reception: Welcomed clients, checked reservations, and registered guests. Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Service Management: Provided information about spa services and assisted with scheduling treatments.
- Staff Coordination: Managed spa staff and ensured service quality and hygiene standards were maintained.
- Financial Management: Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Client Relations:
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Inventory Management: Monitored supplies and ordered materials as needed.
- Marketing: Assisted in developing marketing strategies and organized promotions.
- Staff Training: Trained new employees and evaluated their performance.
- Atmosphere Maintenance: Ensured a relaxing and pleasant environment while maintaining cleanliness.
- Compliance: Adhered to local health and safety regulations.
Administrator
Children's Aqua Club
11.2020 - 02.2021
- Client reception and registration: Welcomed visitors, registered children, and maintained the client database.
- Scheduling: Coordinated the schedule of activities and ensured sessions ran on time.
- Staff coordination: Managed staff schedules and ensured work standards were met.
- Parent communication: Informed parents about schedules and events, and addressed inquiries.
- Financial management: Processed payments, managed cash, and prepared reports.
- Event planning: Organized children’s events and provided support during them.
- Maintaining safety and order: Ensured cleanliness and safety in the club.
- Purchasing supplies: Ordered materials and equipment for activities.
- Document management: Handled contracts and maintained attendance logs.
- Marketing: Supported promotional activities and engaged clients via social media.
Economist
LTD Company Lukoil Centre-Nefteproduct
06.2007 - 08.2016
- Analyzed economic data and provided forecasts.
- Offered financial decision-making advice.
- Developed strategies and assessed risks.
- Prepared reports and plans, collected actual data.
- Maintained registries and conducted factor analysis.
- Monitored the market and developed financial models.
- Collaborated with partners and government agencies.
- Negotiated contracts and participated in discussions.
Education
Master's Degree - Economics
University SGU
Stavropol Russia09.2008
Skills
- Interpersonal Communication Skills: Ability to effectively interact with colleagues and clients
- Empathy: High understanding and sensitivity towards others’ feelings and perspectives
- Conflict Resolution: Skilled in peacefully resolving conflicts through compromise and trust-building
- Positive Attitude: Maintains an optimistic outlook that fosters a comfortable working environment
- Team Collaboration: Easily integrates into teams and works towards common goals
- Professional Appearance: Consistently maintains a neat and professional appearance
- Motivation for Quality Service: Driven to enhance client flow through exceptional service
- Acceptance of Constructive Criticism: Open to feedback and management expectations for personal and professional growth
- Listening Skills: Ability to actively listen to others, understanding their needs and concerns
- Writing Skills: Proficient in written communication, conveying ideas clearly and effectively
Languages
Russian
Native or Bilingual
English
Professional Working
Timeline
Guest Service Agent
Spa Hotel SEA
03.2021 - 04.2022
Administrator
Children's Aqua Club
11.2020 - 02.2021
Economist
LTD Company Lukoil Centre-Nefteproduct
06.2007 - 08.2016
Master's Degree - Economics
University SGU
Similar Profiles
Syed FasiullahSyed Fasiullah
Director of Housekeeping at Sofitel Bahrain Zallaq Thalassa Sea & SpaDirector of Housekeeping at Sofitel Bahrain Zallaq Thalassa Sea & Spa
Hashim HatamlehHashim Hatamleh
Income Auditor at Marriott Resort & Spa Dead SeaIncome Auditor at Marriott Resort & Spa Dead Sea
Domenico BorrielloDomenico Borriello
Chief Mate at Grimaldi Deep Sea SpAChief Mate at Grimaldi Deep Sea SpA