Evgenii Em
Vancouver,BC
Summary
Ambitious and hard-working individual with 2+ years of experience managing the customer experience and working in collaborative teams. Adaptable professional recognized by peers for my effective interpersonal and motivational skills. Looking to apply my experience with Product and Service Sales and Teamwork and Collaboration at your store.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Kosoo
Vancouver, BC
09.2021 - Current
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Operated POS terminals to input orders, split bills and calculate totals.
- Resolved customer complaints in a polite manner according to company policy.
- Greeted customers, provided menus and answered questions about menu items.
- Responded to ad hoc cleaning duties at end of shift.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Delivery Courier
Uber and Doordash
Vancouver, BC
06.2023 - Current
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Quickly responded to customer inquiries to improve business relationships.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
Education
High School Diploma -
British International School Phuket
Phuket, Thailand03-2020
BBA - Marketing
Simon Fraser Universtiy
Burnaby, BCSkills
- Organization and Time Management
- Multitasking
- Communication skills
- Customer service
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Flexible and Adaptable
- Cash Register Operation
- Product Sales
- Inventory Control
- Order Processing
- Problem-Solving
Languages
Russian
Native/ Bilingual
English
Professional
Korean
Limited
Certification
- Saxophone ABRSM Level 3
- Korean Martial Arts Black Belt
- IELTS 7.5
Work Availability
- Monday : 14:00 - 20:00
- Tuesday : 8:00 - 20:00
- Wednesday : Not available
- Thursday : Not available
- Friday : 14:00 - 20:00
- Saturday : 8:00 - 20:00
- Sunday : 8:00 - 20:00
- Available schedule from 8th of January
Timeline
Delivery Courier
Uber and Doordash
06.2023 - Current
Restaurant Waiter
Kosoo
09.2021 - Current
High School Diploma -
British International School Phuket
BBA - Marketing
Simon Fraser Universtiy
Similar Profiles
Linh TranLinh Tran
Line Cook at Kosoo Korean RestaurantLine Cook at Kosoo Korean Restaurant
Donggyu ChoiDonggyu Choi
Line Cook at Kosoo Korean BBQ In CoquitlamLine Cook at Kosoo Korean BBQ In Coquitlam
YANG YUNG YUANYANG YUNG YUAN
Part-time Worker of Housekeeping at Eslite HotelPart-time Worker of Housekeeping at Eslite Hotel