Evelyne Kimotho
Toronto,ON
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
2nd Cook
One King West Hotel and Residence
03.2024 - Current
- Prepare and cooked a variety of dishes, ensuring quality and presentation standards are met.
- Assists in inventory management, tracking stock levels to minimize waste and optimize supplies.
- Collaborates with kitchen staff to streamline food preparation processes, enhancing efficiency during peak hours.
- Maintains cleanliness and organization of workstations, adhering to health and safety regulations consistently.
- Deals with customer complains in accordance to the establishments regulations
Front Office Agent
Movenpick Hotel and Residence
04.2023 - 09.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Utilized property management system to maintain accurate room inventory and booking details.
- Coordinated communication between departments to enhance guest experience and operational efficiency.
- Implemented efficient filing systems for guest records, improving accessibility and organization.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
Front Desk Receptionist
Sankara Autograph Collection by Marriott
01.2023 - 04.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated appointment scheduling for clients, optimizing office workflow.
- Provided exceptional customer service, addressing
- Maintained organized reception area, enhancing overall office professionalism.
- Utilized multi-line phone systems to handle incoming calls efficiently.
- Collaborated with team members to improve visitor experience and satisfaction levels.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Hotel Reservations Agent
Radisson Blu Arboretum
11.2021 - 01.2023
- Assisted in training new staff on front office procedures and customer service standards.
- Maintained knowledge of local attractions to provide guests with recommendations and enhance their stay.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
Intern
Radisson Blu Hotel and Residence
04.2021 - 09.2021
- Assisted in menu development by researching seasonal ingredients and culinary trends.
- Prepared high-quality dishes while adhering to food safety and sanitation standards.
- Collaborated with kitchen staff to streamline food prep processes and reduce waste.
- Conducted inventory checks, ensuring proper stock levels of ingredients and supplies.
- Gained knowledge of dietary restrictions and allergens, allowing for safe meal preparation tailored to individual guest needs.
- Collaborated with fellow interns on team projects, fostering a positive learning environment that encouraged growth.
- Cross trained in the front of the house departments ,service and front office to enhance my knowledge of guest relations and customer service
- serve and build relationships with guests by asking for their feedback and showing them hospitality
- informed guests about payment methods and verified credit data
- ensured compliance with hotel company standards and city hospitality policies
Intern
Majid al Futtaim Hypermarkets, Kenya
01.2020 - 03.2020
- Learned front and back end customer service
- team work and team player participation
- proven record of serving speciality foods
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Associate of Arts - Culinary Arts And Hospitality Management
International Hotel And Tourism Institute
Nairobi, Kenya12-2021
Skills
- Cooking methods
- Food preparation
- Guest service communications
- Recording and setting wake up calls
- customer service expert
- Knife skills
- Team management
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
2nd Cook
One King West Hotel and Residence
03.2024 - Current
Front Office Agent
Movenpick Hotel and Residence
04.2023 - 09.2023
Front Desk Receptionist
Sankara Autograph Collection by Marriott
01.2023 - 04.2023
Hotel Reservations Agent
Radisson Blu Arboretum
11.2021 - 01.2023
Intern
Radisson Blu Hotel and Residence
04.2021 - 09.2021
Intern
Majid al Futtaim Hypermarkets, Kenya
01.2020 - 03.2020
Associate of Arts - Culinary Arts And Hospitality Management
International Hotel And Tourism Institute