Everton Antonio Pereira Bertolai
Niagara Falls,ON
Summary
Results-driven professional with over 15 years of experience in information technology, specializing in digital products and data analysis. Background includes working at the largest university in Latin America, honing skills in data-driven decision making and creating customer-centric solutions. Seeking a position as a Data Scientist or Data Analytic to leverage expertise in developing impactful data strategies and advanced analytics for organizational growth and success. Excel in help desk environments as a confident Computer Technician, providing technical assistance to employees and customers. Highly adaptable to rapidly changing work situations and consistently contribute to the success of technical operations and procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Technician Support
University of São Paulo
01.2009 - 09.2024
- Participate in system development efforts and lead IT support strategy development
- Managed approximately 30 incoming calls, emails and text messages per day from workmates.
- Implementation of call systems and data analysis to identify and resolve recurring problems in the IT infrastructure, reducing the recurrence of problems by 30% and reducing problem-solving time by 65%.
- Introduced new ticket management tools and enhanced support processes to improve user satisfaction
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
Associate Product Manager
SouJunior
04.2023 - 12.2023
- User Stories Writing, Gherkin, BDD, Backlog Management, Stakeholder Alignment, Participation in Scrum events
- Dashboard project using Microsoft Power BI
IT Technical Support Specialist
Consinco Tecnologia & Sistemas Ltda.
12.2004 - 03.2005
- Collaborated with the technical support team to identify client pain points and implement effective solutions
- Utilized data analysis tools to identify trends and proactively address common user issues
- Contributed to continuous improvement efforts in technical support processes, enhancing team efficiency
Education
Master's - Applied Computing
University of São Paulo
10.2024
MBA - Digital Business
ESALQ/USP
Brazil10.2024
Postgraduate - Product Management
Descomplica Faculdade Digital
04.2024
MBA - Design Thinking and People Management
Descomplica Faculdade Digital
04.2024
Bachelor - Biomedical Informatics
University of São Paulo
12.2010
Skills
- Agile Methodologies (Scrum and Kanban)
- Data Analysis and Market Research
- Business Analysis
- Business Intelligence
- Microsoft Excel
- Microsoft Power BI
- SQL
- Python (Pandas, Numpy, Scikit-Learn, Seaborn, Matplotlib, Plotly, Dash)
Certification
- Professional Data Science Training, CoderHouse, 02/2024
- Power BI Training Course, FM2S, 11/2023
- Professional Data Analytics Training, Tera, 08/2023
- Professional Product Discovery Training, Tera, 07/2023
- Certified Scrum Product Owner - CSPO, Scrum Alliance, 06/2023
- Power BI Applied to Business, Grupo Voitto, 06/2023
- Professional Product Management Training, Cursos PM3, 05/2023
- Professional Digital Product Leadership Training, Tera, 05/2023
- Professional Product Management Training, CoderHouse, 04/2023
- Intensive General English Plus G30, British Study Centres - Oxford, England, 02/2010
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Italian
Elementary
Volunteer Experience
Associate Product Manager, SouJunior, 04/2023 - 12/2023, User Stories Writing, Gherkin, BDD, Backlog Management, Stakeholder Alignment, Participation in Scrum events., Dashboard project using Microsoft Power BI.
Timeline
Associate Product Manager
SouJunior
04.2023 - 12.2023
IT Technician Support
University of São Paulo
01.2009 - 09.2024
IT Technical Support Specialist
Consinco Tecnologia & Sistemas Ltda.
12.2004 - 03.2005
Postgraduate - Product Management
Descomplica Faculdade Digital
MBA - Design Thinking and People Management
Descomplica Faculdade Digital
Bachelor - Biomedical Informatics
University of São Paulo
- Professional Data Science Training, CoderHouse, 02/2024
- Power BI Training Course, FM2S, 11/2023
- Professional Data Analytics Training, Tera, 08/2023
- Professional Product Discovery Training, Tera, 07/2023
- Certified Scrum Product Owner - CSPO, Scrum Alliance, 06/2023
- Power BI Applied to Business, Grupo Voitto, 06/2023
- Professional Product Management Training, Cursos PM3, 05/2023
- Professional Digital Product Leadership Training, Tera, 05/2023
- Professional Product Management Training, CoderHouse, 04/2023
- Intensive General English Plus G30, British Study Centres - Oxford, England, 02/2010
Master's - Applied Computing
University of São Paulo
MBA - Digital Business
ESALQ/USP
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