Even Joy Odango
Burnaby
Summary
Proven multitasker and customer service expert, adept at managing high-pressure situations and enhancing guest satisfaction, as demonstrated at Gilpin Casino. Skilled in team collaboration and efficient handling of reservations and guest check-ins, with a track record of creating welcoming environments and streamlining the front office operations at Monarch Casino Black Hawk.
Overview
1
1
year of professional experience
Work History
Host / Cashier
Gilpin Casino
12.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Front Desk Receptionist
Monarch Casino Black Hawk
08.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Culinary Arts -
University of St. Lasalle
Philippines 03.2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
Languages
English
Full Professional
Timeline
Host / Cashier
Gilpin Casino
12.2022 - 08.2023
Front Desk Receptionist
Monarch Casino Black Hawk
08.2022 - 08.2023
Culinary Arts -
University of St. Lasalle
Similar Profiles
Anna FowleAnna Fowle
Bartender / Waitress at Jacobs Entertainment Inc, Dba Lodge Casino and Gilpin CasinoBartender / Waitress at Jacobs Entertainment Inc, Dba Lodge Casino and Gilpin Casino
Eric LewisEric Lewis
REGIONAL DIRECTOR OF FOOD AND BEVERAGE at Jacobs Entertainment Inc, dba Lodge Casino and Gilpin CasinoREGIONAL DIRECTOR OF FOOD AND BEVERAGE at Jacobs Entertainment Inc, dba Lodge Casino and Gilpin Casino
Greg StanderGreg Stander
Slot Technician at Johnny Z's CasinoSlot Technician at Johnny Z's Casino
ANANYA KHURANAANANYA KHURANA
Sales Representative at AldoSales Representative at Aldo
James OyoloJames Oyolo
General Clerk at Save-On-FoodsGeneral Clerk at Save-On-Foods