Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Evelynn Ceraso

Sacramento

Summary

Experienced Technology Project Manager with expertise in overseeing technology projects from initiation to completion. Proven skills developed over a decade in project planning, team coordination, and effective communication to ensure timely delivery. Achievements include enhancing operational efficiency and aligning projects with business goals. Track record with both public & private sector roles of successful project execution and augmenting system enhancements, operational efficiencies, and process improvements.

Overview

12
12
years of professional experience

Work History

Lead Technology Project Manager

Apple Inc.
11.2024 - Current
  • Company Overview: BCD Travel - Travel, Meetings, Entertainment
  • As the head of the Project Management Office (PMO) for the global Apple Travel, Meetings, Events, & Entertainment (ATME) organization, I designed the PMO's structure and processes for intake, prioritization, scheduling, and capacity planning for all technology projects.
  • This included managing complex and multi-disciplinary projects driving Apple Inc.'s teams to enhance their areas of business while my team has brought order to ambiguity.
  • The work involved requires great attention to detail, task prioritization, and contingency planning throughout the PM/Software Development Lifecycle.
  • This system enables my team and I to influence senior leadership to make informed decisions quickly while empowering teams to focus on actions and goals.
  • Through my leadership, my team promotes efficient workflows, reduces risks, keeps all project operations and tasks within the defined scope, and enhances alignment with business and stakeholder objectives.
  • Established strategic project planning, prioritization, execution, and communication with senior stakeholders.
  • Built an effective and transparent capacity plan and reporting system which allows for tracking of each project's Level of Effort (LOE) and each team's capacity based on LOE and estimation of hours.
  • Assumed role of Global PMO Lead for Apple's Travel Organization Project Managers, implementing the structure of SDLC methodology and PMO standards across ATME business-geo-areas (EMEIA, AMR, APAC).
  • BCD Travel - Travel, Meetings, Entertainment
  • Designed and implemented a 3-tier project management system integrating Tableau, Wrike, and an internal (Apple Inc. proprietary) tool for seamless reporting, portfolio oversight, and SDLC task tracking.
  • Developed dynamic Tableau dashboards providing real-time insights into project scope, budgets, risks, and schedules for senior leadership.
  • Established internal system tracking for granular oversight of SDLC tasks, ensuring precise management of iterative analysis, development, and testing phases.

Technical Project Manager III

University of California, Davis
06.2023 - 05.2024
  • Operating as a Project Manager (PM) and Process Analyst specializing in evaluating the feasibility of IET and campus projects.
  • Contributed actively to project organization recommendations and oversaw the completion of project deliverables and services.
  • Maintained a portfolio of 5 projects throughout this contract with one coming to completion and the remaining four successfully transitioned to remaining staff post budget cuts.
  • Skilled in leading teams through all project management stages, adapting to various project types and sizes while identifying and mitigating risks of varying types.
  • Direct the project schedule, planning meetings, and related tasks and activities throughout the project's lifecycle.
  • Established quality measurement while monitoring and guiding deliverables through partner teams.
  • Identified need for training, the development of training content.
  • Brought Hardware Asset Management physical inventory project to completion with all deliverables and goals met.
  • Participated in the development of UC Davis' PMO's first Intake & Prioritization system.
  • Co-Authored and designed the PMO's 'Project Risk' training as well as the new system by which all PMs will write and maintain risks in standardized risk-logs.

Quality Operations Program Manager

Middesk Inc.
02.2022 - 01.2023
  • My role responsibilities included, but were not limited to, the development, maintenance, improvement, and growth of Middesk Inc.'s deliverables, systems, and processes.
  • Evaluation and oversight of contracted global vendors as well as their KPIs/outputs, alongside identifying drivers affecting quality performance were integral to this role.
  • As one of the earliest members of this company, there was an expectation to influence how these areas and function progress as well as document the knowledge & infrastructure that resulted from my work.
  • Responded to internal and external tickets in a timely fashion while conducting analysis, implementing fixes, and providing resolution to the customer whether they were internal or external.
  • Establishing deeper understanding of how to improve KPIs, processes, and outcomes by driving holistic root cause analysis, improving training, streamlining workflows, analyzing possibilities of vendor redundancy, & other strategies not yet considered.
  • Lead weekly project meetings to ensure our plans remained on schedule, maintained quality, and were on track with the needs of the business.
  • Provided research data for winning Hackathon project which resulted in historical collection and archiving of manually sourced data due to its accuracy.
  • Launched Quality Program and Quality Rotation Program which grew the company's understanding of its data health and app health.
  • Designed and launched multiple training modules for our global vendor staff performing metricized workloads which resulted in excellent customer-facing outcomes.

Enterprise Systems Analyst

Franchise Tax Board
01.2017 - 08.2021
  • As an Enterprise Systems Analyst for Reporting & Legacy Systems, I have worked process development and the planning, prioritization, assignment, training, review and participated in the work of a group of professional technology staff within a Tier 3 technology unit.
  • Reviewed incoming requests, incidents, escalations, problems, and work-stoppages to design, remediate, or improve the impacted systems, software, and workflows under the purview of my team.
  • Procured and provided resources to staff as needed, and monitored and evaluated staff performance and quality of work of junior-analysts.
  • In collaboration with other teams within Enterprise Architecture, managed projects to change software/systems or documentation to improve the user experience.
  • Gathered requirements and user stories using customer feedback, end user reports, data, and personal observations.
  • Designed and configured various enterprise technology solutions to support business units.
  • Designed documents, tools and systems to provide end user and customer support at scale.
  • Analyzed the need for modification and enhancement to existing Enterprise applications by evaluating effectiveness of current technology.
  • Worked with vendor effectively to resolve issues and provided vendor with enhancement concepts/designs.
  • Provide technical assistance by responding to inquiries from end users regarding errors, problems, or questions about programs.
  • Created scripted procedures artifacts and/or programming to automate support functions.
  • Discovered and mapped entire 'As-Is' Data-Flows and App-Flows for current systems.
  • Created project plans and provided iteration capacity and scheduling to ensure timeliness of system release.
  • Lead weekly project meetings to ensure our plans remained on schedule, maintained quality, and were on track with the needs of the business.
  • Piloted projects with Management Team and team of peers offering complete written artifacts, white papers, and design proposals.
  • Developed effective user experience testing to ensure adoption at launch would be smooth and successful.

President

SEIU District 786
Sacramento
01.2018 - 08.2021
  • Secured favorable labor agreements through effective negotiations with management.
  • Enhanced member engagement and advocacy via strategic initiatives.
  • Developed training programs that empowered union leaders and staff members.
  • Ensured financial sustainability by overseeing budgeting processes.
  • Developed comprehensive project plans to guide team activities and resource allocation.
  • Championed diversity and inclusion initiatives within union operations.
  • Collaborated with staff to optimize organizational efficiency.
  • Represented organization at community events to advocate its mission.
  • Managed daily administrative tasks including payroll and accounts management.

Senior Advisor Specialist

Apple Inc.
05.2013 - 01.2017
  • Company Overview: AppleCare
  • Within this position I have consistently worked independently in a fast-paced Information Technology environment.
  • I have proven leadership experience to procure and provide resources to staff as needed, monitored and evaluated staff performance and quality of work, and initiated informal and formal disciplinary actions as necessary.
  • Coordinated and reviewed the work plan for assigned functions, services, and activities contact center Lvl 1 and 2 staff.
  • Participated and assisted in identifying opportunities for improving service delivery methods, implementation of goals, objectives, policies and procedures, identified resource needs, reviewed with appropriate management staff and implements the changes.
  • AppleCare
  • Worked as Senior Specialist & White Glove for VIP/Executive customer support.
  • Piloted Knowledge Base refresh project with Management and team of peers offering complete written proposal.
  • Collaborated with Apple Engineers on current workflows and IT strategies.
  • Developed user experience testing on internal communications project.
  • Maintained control groups with Engineer partners to ensure high project standards and to yield accurate results.

Education

Project Management Professional - Project Management

PMI
01-2026

Business Process Analyst Certification - Business Operations & Business Process Analysis

UC Davis Extension
Davis, CA
08-2019

ITIL V. 3 Certification -

Axelos

Service & Support Center Certification -

HDI

Skills

  • Information technology and operations
  • Program and project management
  • Systems analysis and planning
  • Time management and organization
  • Attention to detail
  • Problem solving
  • Relationship building and rapport development
  • Budget management and resource allocation
  • Timeline adherence
  • Interpersonal skills and collaboration
  • Data analysis and visualization
  • Microsoft Excel and Numbers
  • Tableau and Wrike
  • Communication and writing skills
  • Presentation delivery

References

  • Shelby Lovejoy, Apple, Inc. Contract - BCD Travel, Apple Travel, Meetings & Events Manager, Austin, Texas, Current Supervisor, 1 (972) 974-6087, Lovejoy@Apple.com
  • Julie McCall, UC Davis, Campus, Technology Project Manager IV, Sacramento, California, Former Supervisor, 1 (916) 955-8087, jdmccall@ucdavis.edu
  • Sonjia Colbert, UC Davis, Campus, Director of Information & Education Technology, Sacramento, California, Former Department Head, 1 (530) 601-1368, scolbert@ucdavis.edu
  • Chad Huffaker, California Franchise Tax Board, Information Technology Manager I, Sacramento, California, Former Team Lead, 1 (916) 845-1275, Chad.huffaker@ftb.ca.gov
  • Joe Lambert, Apple, Inc., Senior Technical Specialist Manager, Austin, Texas, Former Supervisor, 1 (512) 777-8740, Joseph_Lambert@Apple.com
  • Jim Lecheler, Apple, Inc., Senior Technical Specialist Manager, Austin, Texas, Former Supervisor, 1 (972) 989-7307, Unknown. Has left the company for Google.

Timeline

Lead Technology Project Manager

Apple Inc.
11.2024 - Current

Technical Project Manager III

University of California, Davis
06.2023 - 05.2024

Quality Operations Program Manager

Middesk Inc.
02.2022 - 01.2023

President

SEIU District 786
01.2018 - 08.2021

Enterprise Systems Analyst

Franchise Tax Board
01.2017 - 08.2021

Senior Advisor Specialist

Apple Inc.
05.2013 - 01.2017

Project Management Professional - Project Management

PMI

Business Process Analyst Certification - Business Operations & Business Process Analysis

UC Davis Extension

ITIL V. 3 Certification -

Axelos

Service & Support Center Certification -

HDI

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Evelynn Ceraso