Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

EVELYN E KAZADI

Montreal,QC

Summary

Adept at navigating the complexities of debt recovery and banking operations, I leveraged my strong negotiation skills and empathy to exceed recovery targets at Scotia Dealer Advantage. With a proven track record in credit control and customer research, my approach blends goal-oriented strategies with tactfulness, ensuring compliance and enhancing customer relations.

Overview

24
24
years of professional experience

Work History

COLLECTION ADVISOR

SCOTIA DEALER ADVANTAGE
Montreal, Quebec
12.2013 - Current
  • Ensured compliance with state and federal laws governing debt collection practices.
  • Contacted customers with delinquent accounts to solicit payment.
  • Adhered to all applicable laws and regulations related to collections activities.
  • Managed a portfolio of accounts that were overdue or at risk of becoming delinquent.

PERSONAL AND BUSINESS BANKING REP

ROYAL BANK
Montreal, Quebec
09.2000 - 09.2010
  • Ensured compliance with all applicable federal regulations regarding banking operations.
  • Researched customer accounts as requested by customers or management staff.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Education

Bachelor of Arts - Computer Science

York University
Toronto, None
06-2000

Skills

  • Goal oriented
  • Empathy and tactfulness
  • Debt recovery expertise
  • Data entry proficiency
  • Strong negotiation skills
  • Credit control
  • Collections best practices
  • Call center experience
  • Customer research
  • Patience and persistence
  • Stress tolerance
  • Skip tracing techniques

Affiliations

  • I enjoy a good book or long walks

Languages

English
Professional
French
Professional

Accomplishments

  • Just received a Best of the Best for Top Perfomance for year 2024

References

References available upon request.

Timeline

COLLECTION ADVISOR

SCOTIA DEALER ADVANTAGE
12.2013 - Current

PERSONAL AND BUSINESS BANKING REP

ROYAL BANK
09.2000 - 09.2010

Bachelor of Arts - Computer Science

York University
EVELYN E KAZADI