Evelyn E Hernandez
Martinez
Summary
Experienced in providing customer service within fast-paced environments, demonstrating strong attention to detail and effective time management. Responsibilities included preparing drinks according to standard recipes, ensuring compliance with health safety guidelines, and maintaining high sanitation standards. Assisted in training new staff while effectively handling cash transactions and upselling menu items to enhance guest experiences. Proven ability to monitor activities and respond to incidents, showcasing a commitment to safety and security protocols.
Overview
12
12
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Concord
05.2020 - 04.2025
- Adhered to post orders while maintaining a visible presence around the property.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Monitored surveillance cameras and responded to suspicious activity.
- Provided escorts for visitors as needed throughout the facility.
- Responded to alarms and conducted investigations as required.
Server
Pacific Catch
Walnut Creek
09.2019 - 03.2020
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
Server
Wences Restaurant
Pleasant Hill
07.2019 - 09.2019
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Corners Tavern
Walnut Creek
02.2014 - 07.2019
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Pantry Cook
Metro Montclair
Oakland
04.2013 - 08.2014
- Worked closely with chefs to create innovative menu items using seasonal produce or ingredients on hand.
- Stored foods properly in designated containers to prevent spoilage or contamination.
- Assisted in setting up catering events by arranging trays of appetizers or hors d'oeuvres.
- Plated meals according to customer orders with speed and accuracy.
- Ensured that all dishes were prepared in accordance with established standards for quality and presentation.
- Performed regular maintenance tasks such as cleaning floors, walls and countertops.
- Set up workstations quickly with required mise en place before service began.
- Complied with health department regulations regarding proper sanitation practices.
- Cleaned, peeled and cut vegetables, fruits and other ingredients for use in recipes.
Education
High School Diploma -
Gompers High School
Richmond, CA06-2010
Skills
- Surveillance monitoring
- Incident reporting
- Access control
- Emergency response
- Customer service
- Attention to detail
- Time management
- Problem solving
- Active shooter training
- Theft prevention training
- Security guard license
- Shift work experience
- Physical fitness
- Dispatch
- Workplace violence prevention
- Order taking
- Food safety
- Cash handling
- Menu knowledge
- Team collaboration
- Communication skills
- Training new staff
- Positive guest interactions
- Guest seating
- Upselling techniques
- Hospitality service expertise
- Wine pairings
- Safe food handling
- Liquor, wine, and food service
Timeline
Security Officer
Allied Universal Security Services
05.2020 - 04.2025
Server
Pacific Catch
09.2019 - 03.2020
Server
Wences Restaurant
07.2019 - 09.2019
Server
Corners Tavern
02.2014 - 07.2019
Pantry Cook
Metro Montclair
04.2013 - 08.2014
High School Diploma -
Gompers High School