Evelyn Vera
Littlerock
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Service Loyalty Coordinator
Valencia BMW - Autonation
Valencia
12.2024 - Current
- Maintained a smooth-running checkout process for increased efficiency and reduced waiting times.
- Provided backup support for the service department when needed.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards and gift cards.
- Actively listened to customers, handled complaints and concerns and escalated major issues to the appropriate supervisor when needed.
- Provided exceptional customer service both in person and over the phone addressing various inquiries and resolving issues promptly.
- Issued out loaners/rentals vehicles using the TSD program.
- Operated multi-line telephone system
- Scheduled and modified appointments using CDK dms system.
- Organize and archive repair orders ensuring they are filled correctly and easily retrievable.
- Up-kept and stocked coffee bar on a regular basis.
Service Consultant
Antelope Valley Volkswagen
Palmdale
10.2020 - 12.2024
- Schedule and modify appointments using CDK dms program
- Performed vehicle inspections/ walk arounds
- Prepare work orders for scheduled maintenance such as oil changes, tire rotations, fluid exchanges etc.
- Listening to customer's description of symptoms and clarifying the problems ensuring that customers needs are being fulfilled.
- Develop estimates by costing out materials, supplies and labor.
- Upsell additional maintenance items
- Processed payments using the myKARMA program
- Book out repair orders
- Resolved customer problems and complaints.
- Operated multi-line telephone system
- Issued out Rentals using TSDrental program
- Called in Extended warranty companies to verify and start warranty claims
Enrichment Teacher/ Tutor
Hope Summer Visions
07.2019 - 08.2019
- Delivered effective tutoring for Kindergarten and 1st grade in Math, English and Arts.
- Monitored and developed physical activities
Administrative Assistant
All Temperatures Controlled
01.2008 - 12.2010
- Reviewing, verifying, sorting and retrieving missing invoice information before billing.
- Communicated with vendors to place orders and delivered instructions on behalf of management.
- Set up, maintained, scanned and purged physical and electronic filing systems to keep records current and compliant.
- Assisted accounts payable and accounts receivable to maintain financial records.
Custodian
Aleta's Cleaning Crew
06.2005 - 02.2008
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
GED -
Northvalley Occupational Center
Mission Hills, CASkills
- Bilingual in English and Spanish
- Goal Driven
- Excellent Time Management
- Proficient in CDK service
- Customer Service
- Self Starter
- Cash Handeling/Cashiering
- Proficient in myKarma program
- Strong Work Ethic
- Phone Etiquette
Timeline
Service Loyalty Coordinator
Valencia BMW - Autonation
12.2024 - Current
Service Consultant
Antelope Valley Volkswagen
10.2020 - 12.2024
Enrichment Teacher/ Tutor
Hope Summer Visions
07.2019 - 08.2019
Administrative Assistant
All Temperatures Controlled
01.2008 - 12.2010
Custodian
Aleta's Cleaning Crew
06.2005 - 02.2008
GED -
Northvalley Occupational Center