Evelyn Vazquez
Fontana
Summary
Organized and detail-oriented professional with experience in administrative support, client relations, and office coordination. Background in HR assistance, account management, and IHSS caregiving, with strong skills in multi-line phone systems, scheduling, and Microsoft Office Suite. Known for a professional demeanor, multitasking abilities, and excellent customer service. Seeking a receptionist role to contribute to efficient office operations.
Overview
6
6
years of professional experience
Work History
Caregiver
In Home Supportive Services
03.2023 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided transportation to medical appointments, ensuring timely care.
- Implemented safety protocols to prevent accidents and injuries.
- Provided one-on-one support for individuals with autism, fostering independence and self-confidence in daily activities.
- Promoted inclusion within the community by facilitating participation in local events and social opportunities for individuals with autism.
- Supported clients in achieving personal goals by implementing structured routines and clear expectations.
- Assisted clients in navigating social situations by providing guidance on appropriate behaviors and communication strategies, boosting overall social skills.
- Reduced aggressive behaviors in clients through consistent implementation of positive behavior support plans.
- Managed accurate documentation of client progress, ensuring timely updates to care plans and effective communication with families and other stakeholders.
- Supported clients during community outings by providing guidance in navigating unfamiliar environments and applying newly acquired skills.
Front Desk Receptionist/HR Assistant
Global One Logistics
06.2022 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Organized new employee orientation schedules for new hires.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Account Manager
DSV Solutions
03.2019 - 05.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Coordinated cross-department efforts to streamline service delivery and increase efficiency.
- Managed billing and invoicing processes to ensure timely and accurate transactions.
- Paid attention to detail while completing assignments.
- Processed orders and returns to maintain customer loyalty.
- Answered phone calls to assist customers with inquiries.
- Assisted customers with troubleshooting to resolve issues.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor Of Science - Business Administration- Human Resources
Western Governors University
OnlineHigh School Diploma -
Fontana High School
Fontana2016
Skills
Phone etiquette and multi-line phone systems
Scheduling appointments and calendar management
Microsoft Office Suite (Word, Excel, Outlook)
Strong verbal and written communication
Multitasking and time management
Friendly and professional demeanor
Languages
Spanish
English
Timeline
Caregiver
In Home Supportive Services
03.2023 - Current
Front Desk Receptionist/HR Assistant
Global One Logistics
06.2022 - 10.2024
Account Manager
DSV Solutions
03.2019 - 05.2022
Bachelor Of Science - Business Administration- Human Resources
Western Governors University
High School Diploma -
Fontana High School
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