Evelyn Tonnellier
Calgary,Canada
Summary
To seek a position in a medical setting where I will have the opportunity to enhance my skills and utilize my healthcare training.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Administrative Assistant
Alberta Neurologic Centre
12.2022 - Current
- Triaged referrals in the EMG Department and communicated with providers/technologists on urgent referrals and questions regarding referrals.
- Performed genetic buccal swabs on patients and arranged pick-up for the genetics lab. Followed up on genetic testing results.
- Coordinated Lumbar Puncture Clinic with General Neurology providers and managed specimen pick-up with APL in timely manner.
- Edited daily patient consult reports from providers and generated/faxed out consult reports to referring physicians and new outgoing referrals from our clinic.
- Linked faxes to patients chart accordingly. Acted on STAT reports immediately.
- Developed and implemented office procedures to optimize workflow and reduce administrative delays.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Greeted and interacted with patients in EMG and General Neurology departments to provide information, answer questions and assist with appointment scheduling and checking out.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry in high paced environment.
Administrative Support IV
AHS Alberta Children’s Hospital Child Development Centre
08.2021 - 12.2022
- Scheduled multicomplex & multicomplex team appointments via virtual and or onsite.
- Contacted and scheduled patients in electronic calendars for appointments with occupational therapists, speech language pathologist & physicians regarding new waitlist entries.
- Discharged patient from centre and completed documentation to forward to health records.
Medical Office Assistant
Richmond Square Medical Centre
10.2019 - 12.2022
- Rooming patients; skilled in checking blood pressure, recording weight & height.
- Preparation of laboratory sampling.
- Prepared treatment rooms for minor medical procedures & sterilized medical equipment afterwards as per guidelines.
- Researched and arranged clinical procedures/appointments as per doctor’s referral.
- Demonstrated strong customer relations skills in proactively welcoming patients and vendors when checking them in and out for appointments.
- Checked and returned voicemails, reminder calls, prepared forms for next day, rescheduled/booked appointments.
- Linked scan to individual chart.
- Submitted diagnoses codes for billing payment (both for AHC and private pt billing).
- Completed tasks/recalls on Med Access EMR as per doctors’ requests/ clinical tasks
- Worked in extremely and busy fast paced environment housing 30 plus doctors including family physicians, specialists, pulmonary function testing and travel clinic.
Unit Clerk
AHS Acute Neurosciences Foothills Medical Centre
04.2021 - 06.2022
- Facilitated in a fast-paced environment dealing with many competing priorities, multiple interruptions, and high-volume workload.
- Performed complex and diversified duties requiring independent judgement and confidentiality while showing initiative, good organizational skills, and the ability to work in a team environment.
- Facilitated communication with patients, staff, physicians, and other departments from unit reception.
- Created charts for new patients and coordinated with bed placement, site manager, charge nurse and designated patient nurse before patient arrival.
- Prepared daily patient census, nutrition census for each meal & daily Bed Huddle.
- Scheduled Tele Tracking to porter patients to other units/departments of the hospital, transport lab specimens/equipment/item pickup.
- Scheduled housekeeping on request, bed transfers and after patient discharge.
- Discharged patient from unit and completed documentation to forward to health records.
- Coordinated with RAAPID preparing patient chart for transfer to another facility/arrival to unit.
- Maintained patient charts, prepared charts for physicians, staff, and other units.
- Coordinated with site manager and charge nurse throughout each shift regarding beds available and beds ready to transfer.
- Greeted family members/visitors. Explained visitation rules to new visitors.
Unit Clerk Practicum
AHS Northwest Mental Health Clinic
09.2019 - 10.2019
- Transcribed initial assessments dictated on transcription program for physicians.
- Scheduled patients for follow up appointments with physicians and therapy visits.
- Maintained patient records; prepared charts for following day, filed them away.
- Greeted patients and advised therapists & physicians. Attended in patient databases such as Clinibase and CARA.
- Contacted and scheduled patients in electronic calendars for appointments with physicians regarding new referrals.
- Discharged patient from clinic and completed documentation to forward to health records.
- Facilitated seamless operation of outpatient clinic housing both the Adult & Child/Adolescent programs.
Education
Unit Clerk/MOA Certificate - Unit Clerk/Medical Office Assistant
ABES College
11.2019
Skills
- Experience with Accuro
- Experience with Clinibase/E-Scheduler & Rais
- Experience with SCM (Sunrise Clinical Manager) software
- Experience with OR Manager
- Experience with CARA
- Accurate and efficient typing speed of 65 wpm
- Experience with Netcare (pulled med records)
- Strong organizational skills & time management
- Practice absolute discretion as per College of Physicians and Surgeons Guidelines
- Track record of operating photocopiers, fax machines and phone systems
- Knowledgeable to take manual/digital blood pressure & vital signs
- Experience with Med Access EMR
Certification
- Heart and Stroke Foundation Basic Life Support Provider Certificate.
- Supportive Pathways (Carewest) Certificate.
Timeline
Medical Office Administrative Assistant
Alberta Neurologic Centre
12.2022 - Current
Administrative Support IV
AHS Alberta Children’s Hospital Child Development Centre
08.2021 - 12.2022
Unit Clerk
AHS Acute Neurosciences Foothills Medical Centre
04.2021 - 06.2022
Medical Office Assistant
Richmond Square Medical Centre
10.2019 - 12.2022
Unit Clerk Practicum
AHS Northwest Mental Health Clinic
09.2019 - 10.2019
Unit Clerk/MOA Certificate - Unit Clerk/Medical Office Assistant
ABES College