EVELYN SEGURA-CHAVEZ
San Jose
Summary
Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.
Overview
5
5
years of professional experience
Work History
988 Suicide and Crisis Line Program Manager
Family Service Agency of the Central Coast
01.2024 - Current
- Manage and support the On-Duty Shift Supervisor (ODSS) team to ensure quality supervision and real-time operational coverage
- Oversee select administrative staff, providing guidance and structure to maintain smooth daily program operations
- Experienced in staff scheduling, shift coordination, and ensuring adequate coverage for a 24/7 crisis response team
- Skilled in implementing and enforcing workplace policies, SOPs, and HR-related procedures
- Coordinate responder onboarding, evaluations, and performance reviews in alignment with accreditation standards
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Built teams to address project goals and objectives for multiple projects.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Crisis Intervention Specialist
El Centro De Libertad – The CARES Program
06.2023 - 01.2024
- Respond to crisis situations in a timely and appropriate manner using evidence-based techniques to deescalate crisis situations and ensure the safety of all parties involved and collaborating with law enforcement and emergency medical personnel as needed.
- Provide assessment, support, and referrals to individuals and their families experiencing mental health crises, coordinating client transportation as necessary.
- Use evidence-based techniques to deescalate crisis situations and ensure the safety of all parties involved.
- Work collaboratively with law enforcement and emergency medical personnel as needed.
- Provide education and support to families and caregivers of individuals in crisis.
- Maintain accurate and thorough documentation of all crisis intervention activities.
- Participate in ongoing training and development to maintain knowledge of current mental health interventions and best practices.
- Develop and maintain working relationships with outside treatment and other social services agencies to ensure clients have maximum access to community resources.
- Promote integrated primary/mental health care in coordination with medical providers and other interdisciplinary team members.
- Trained in UA Testing, Crisis Intervention, Motivational Interviewing, and Basic Life Support.
- Outreach Prevention Education at a local Continuation School and teach about prevention education and mental health.
Intake Coordinator
Caremust
06.2022 - 08.2022
- Answering calls, determining the nature of the call, and routing the call to the appropriate party.
- Prioritizing calls and making general decisions based on the caller’s needs.
- Scheduling appointments, managing appointment cancelations, and entering no-show information.
- Verify and update patient demographics, as well as insurance information, to ensure patient eligibility for continuity of care.
- Analyzing and communicating complex issues clearly and effectively with patients, family members, and staff.
- Perform receptionist duties, provide excellent customer service, and perform other duties assigned for the proper and timely treatment of patients.
- Communicate changes in patient status, service needs, and staff assignments to offer suggestions for workforce planning and development.
- Order needed medical and non-medical supplies for patients to be delivered to their homes.
- Collaborate with partnered medical supply companies to pick-up medical equipment and supplies from patient homes.
Cashier
Michaels
08.2020 - 08.2021
- Provide friendly and efficient assistance to guests.
- Operate an Electronic Point of Sale cash register. Ensure all monetary transactions are handled according to policy. Verify proper funds were received and correct change was given.
- Responsible for answering questions and complaints from guests or referring them to the supervisor.
- Perform other related duties such as pricing, stocking merchandise, cleaning work area, and assisting with inventory.
Education
Bachelor of Arts - Psychology
California State University, Monterey Bay
Seaside, CA05.2023
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Project coordination
- Team management
- Flexible and adaptable
- Attention to detail
- Operations management
- Customer service
Languages
English
Native or Bilingual
Timeline
988 Suicide and Crisis Line Program Manager
Family Service Agency of the Central Coast
01.2024 - Current
Crisis Intervention Specialist
El Centro De Libertad – The CARES Program
06.2023 - 01.2024
Intake Coordinator
Caremust
06.2022 - 08.2022
Cashier
Michaels
08.2020 - 08.2021
Bachelor of Arts - Psychology
California State University, Monterey Bay
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