Evelyn Saravia
Northridge
Summary
Experienced Property Manager with 20 years in the storage industry, focusing on occupancy optimization and tenant satisfaction. Expertise in lease administration and maintenance scheduling supports revenue growth and operational efficiency. Bilingual in English and Spanish, facilitating effective communication with diverse clients.
Overview
26
26
years of professional experience
Work History
Property Manager
StorQuest Self Storage
Westlake Village
06.2022 - Current
- Managed daily operations of self-storage facility to streamline workflow and improve tenant experience.
- Processed rental agreements and payments to maintain accurate tenant records.
- Coordinated maintenance and repairs to maintain property standards and enhance tenant safety.
- Implemented security measures to safeguard property and tenant belongings.
- Conducted regular inspections to identify maintenance needs and compliance issues.
- Resolved customer inquiries and complaints to achieve high tenant satisfaction levels.
Lease Consultant
STUDIO POINTE APARTMENTS
12.2020 - 03.2022
- Optimized occupancy while maximizing effective leased rent.
- Implemented sales and marketing strategies to increase property traffic and maintain closing ratios while achieving budgeted occupancy percentages.
- Prepared all lease-related paperwork, collected rent and other incomes, and controlled property expenses within budget guidelines.
- Audited all lease and files for key controls and inspected units to ensure readiness for move-ins.
- Analyzed monthly financial statements and delivered written reports to Property Manager.
- Planned, scheduled, and organized resident functions.
- Reviewed guest cards to ensure entry into the community management system.
Property Manager
WESTPORT PROPERTIES
MISSION HILLS
02.2011 - 12.2020
- Managed collections and achieved revenue goals through strategic oversight and effective communication with clients.
- Oversaw operations in Mission Hills, CA
- Maintained cleanliness and organization of office and property, contributing to a safe and welcoming environment for residents and visitors.
- Delivered exceptional customer service while managing sales of moving supplies, ensuring customer satisfaction and repeat business.
- Conducted Daily Security Checks of the Property
- Preparing Monthly Auction documents and working with upper Management
Assistant Manager
PUBLIC STORAGE
NORTHRIDGE
04.2007 - 06.2011
- Assisted properties in district as traveling assistance manager
- Provided customer service while renting storage units and selling merchandise
- Handled money and performed daily bank deposits
- Operated in Northridge, CA
Self Storage Consultant
STORAGE USA
PANORAMA CITY
06.2000 - 03.2007
- Collaborated with team to achieve monthly revenue targets through coordinated efforts.
- Managed merchandising of packing supplies to enhance customer accessibility and satisfaction.
- Executed responsibilities to maintain operational consistency and support team objectives.
- Maintained and organized customer files.
- PANORAMA CITY, CA
Education
high school diploma - some college Level courses
JOHN FRANCIS POLYTECHNIC
Sun Valley, CA06-1993
Skills
- Property management
- Lease administration
- Rent collection
- Vendor management
- Property maintenance
- Maintenance scheduling
- Excel
- Microsoft Windows
- Fluent in English
- Fluent in Spanish
- Customer service expert
- Skilled multi-tasker
- Storage industry veteran
References
References can be provided upon request.
Timeline
Property Manager
StorQuest Self Storage
06.2022 - Current
Lease Consultant
STUDIO POINTE APARTMENTS
12.2020 - 03.2022
Property Manager
WESTPORT PROPERTIES
02.2011 - 12.2020
Assistant Manager
PUBLIC STORAGE
04.2007 - 06.2011
Self Storage Consultant
STORAGE USA
06.2000 - 03.2007
high school diploma - some college Level courses
JOHN FRANCIS POLYTECHNIC