Evelyn Ortega
Los Angeles
Summary
Professional experience includes roles that require effective communication and teamwork skills. Collaborative projects focused on improving process accuracy in warehouse operations, ensuring inventory levels are maintained through precise documentation and tracking methods. Developed training materials and conducted sessions for new team members, enhancing knowledge and adherence to best practices. Strengths include strong customer service skills and the ability to adapt strategies based on individual needs, facilitating a supportive learning environment.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon Delivery Station/ warehouse
Los Angeles
11.2023 - Current
- Warehouse associate
- Collaborated with team members to complete tasks efficiently and accurately.
- Performed cycle counts to ensure accuracy of inventory levels.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Assisted in packaging and labeling of products for shipment.
- Received and processed returned orders from drivers.
Brand Representative Lead
Hollister
Arcadia
01.2022 - 08.2022
- Increased sales and brand awareness through face-to-face marketing.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed and implemented strategies to increase brand awareness.
- Provided training sessions to new team members on branding best practices.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Collaborated with sales teams to align marketing strategies with sales objectives.
Stock Associate
Hollister
Arcadia
07.2021 - 03.2022
- Stock associate
- Followed instructions to properly arrange merchandise items.
- Assisted customers in locating products throughout the store.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Stored returned items in designated area according to company policy.
- Maintained accurate inventory records by regularly performing stock counts and audits.
Waitress/ Cashier
John's kabob Restaurant
Los Angeles
01.2020 - 11.2021
- Waitress/ cashier
- Greeted customers and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
California State University -
California State University, Los Angeles
Los Angeles, CA05.2025
High School -
Francisco Bravo Medical Magnet High School
Los Angeles, CA06.2021
Skills
- Documentation skills
- Multitasking
- Decision-making
- Team collaboration
- Customer service
- Sales techniques
- Warehouse operations
- Time management
- Leadership and team building
- Graphic design
- Organized
- Problem Solving
- Adaptability
- Communication
Volunteer Experience
- Our Lady of Guadalupe Catholic Church, Los Angeles, CA, 03/01/18, 08/31/19, Volunteer/Assistant
- El Sereno Branch Library, 01/01/18, 08/31/19, Volunteer/Assistant
Qualifications And Skills
Knowledge with many programs (ex. Google, email, graphic design, etc), Fluent in Spanish and English, Organized, Problem Solving, Adaptability, Communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Warehouse Associate
Amazon Delivery Station/ warehouse
11.2023 - Current
Brand Representative Lead
Hollister
01.2022 - 08.2022
Stock Associate
Hollister
07.2021 - 03.2022
Waitress/ Cashier
John's kabob Restaurant
01.2020 - 11.2021
California State University -
California State University, Los Angeles
High School -
Francisco Bravo Medical Magnet High School
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