Evelyn O'Rourke
Maple Ridge,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Furniture Refinisher
Sweet Imaginations Decor
09.2014 - Current
- Produced smooth finishes by removing imperfections before and after applying coats.
- Protected final finishes by applying lacquers and other sealants.
- Continually sought to reduce costs, accelerate throughput time, minimize work in process and improve quality.
- Developed and implemented new production processes.
- Provided guidance, assistance and training to employees when needed.
- Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
- Increased sales by 50% through adding handmade decor to sales inventory.
Early Childhood Educator Assistant
Albion Good Beginnings Childcare
09.2017 - 03.2021
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Supervised children during in-classroom activities and on playground.
- Encouraged children to interact with each other and participate in group activities.
- Organized snack time and nap hours.
Customer Service Representative
Robeez Footwear
08.2003 - 02.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally. Managed over 30 phone calls per day.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Administrative Office Specialist Certificate
Ridge Meadows College
Maple Ridge, BCSkills
- Quality Control
- Project Deadlines
- Critical Thinking
- Safe Work Practices
- Customer Satisfaction
- Time Management, ability to work in high pressure situations
- Team work
Languages
Spanish
English
Timeline
Early Childhood Educator Assistant
Albion Good Beginnings Childcare
09.2017 - 03.2021
Furniture Refinisher
Sweet Imaginations Decor
09.2014 - Current
Customer Service Representative
Robeez Footwear
08.2003 - 02.2008
Administrative Office Specialist Certificate
Ridge Meadows College
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