EVELYN ORANYA
Vancouver,BC
Summary
Enterprising professional with many years of directing ticket operations for leading live entertainment company comprised of global market leaders. Creative and detail-oriented problem-solver with in-depth knowledge of ticketing strategy, distribution and admissions in large-scale event environments. Dedicated to customer focus, clear communication, and delightful patron experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TICKETING OFFICER & DHL AGENT
CLEVE TRAVELS & LOGISTICS
NIGERIA
02.2020 - 12.2023
- Assisted customers with ticketing enquiries and provided information on fares, schedules, routes, and other services.
- Ensured that all safety protocols were adhered to during passenger boarding procedures.
- Utilized problem-solving skills when dealing with difficult customers.
- Monitored ticket sales activities and reported any discrepancies to management.
- Answered phone calls promptly and responded appropriately to inquiries.
- Performed daily opening and closing duties for the ticket counter.
- Operated computerized reservation systems for booking purposes.
- Attending to DHL sales by inputing details of waybills for our customers.
Ticketing and Reservation Officer
247 TRAVELS LIMITED
04.2018 - 01.2020
- Maintained good customer services by helping customers to get affordable fares
- Administered Travel to manage corporate travel arrangements for high-value clients, ensuring total accuracy in itineraries
- Collaborated with the marketing team to launch a promotional campaign that boosted monthly revenue
- Monitoring the reservation process and issuing tickets to avoid booking cancellations.
- Processed ticket reservations for passengers, ensuring accuracy and compliance with relevant regulations.
- Assigned seats based on customer preferences while respecting airline seating policies.
- Maintained records of all transactions made at the ticket counter.
- Resolved customer complaints regarding fare discrepancies or other issues related to their reservation.
Reservation Officer
AERO LOGISTICES LTD
06.2016 - 03.2018
- Maintained an up-to-date knowledge of all hotel facilities, services and promotional activities.
- Actively participated in training sessions conducted by senior staff members on best practices for reservation processes.
- Processed reservations, cancellations and modifications of existing reservations.
- Input guest information into the reservation system to create profiles for future visits.
- Responded promptly to emails and faxes regarding new reservations or amendments.
- Printed itineraries and tickets for passengers each day.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Education
Advanced Diploma - Hospitality Management
INSIGNIA COLLEGE
Delta, BCSome College (No Degree) - ACCOUNTING EDUCATION
FEDERAL TECHINCAL COLLEGE ASABA
NIGERIASome College (No Degree) - TICKETING AND RESERVATION
AEROPORT COLLEGE OF AVIATION
NIGERIASkills
- Amadeus
- Salesforce
- Travelport GDS
- Google Workspace
- Microsoft Office
- Reservation Confirmation
- Detail Oriented
- Teamwork
- Multitasking
- Good Communication
- Documentation And Reporting
- Interpersonal Skills
Languages
English
Professional
Certification
- AMADEUS
- TICKETING & RESERVATION
- TRAVELPORT( GALILEO)
References
References available upon request.
Timeline
TICKETING OFFICER & DHL AGENT
CLEVE TRAVELS & LOGISTICS
02.2020 - 12.2023
Ticketing and Reservation Officer
247 TRAVELS LIMITED
04.2018 - 01.2020
Reservation Officer
AERO LOGISTICES LTD
06.2016 - 03.2018
Advanced Diploma - Hospitality Management
INSIGNIA COLLEGE
Some College (No Degree) - ACCOUNTING EDUCATION
FEDERAL TECHINCAL COLLEGE ASABA
Some College (No Degree) - TICKETING AND RESERVATION
AEROPORT COLLEGE OF AVIATION
- AMADEUS
- TICKETING & RESERVATION
- TRAVELPORT( GALILEO)
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