Evelyn Ochoa
Anaheim
Summary
Dynamic professional with extensive experience in schedule coordination and customer service, notably at Transdev Transportation. Bilingual in Spanish and English, I excel in problem-solving and team collaboration, ensuring timely service delivery and fostering strong client relationships. Proven ability to manage complex tasks while maintaining high standards of communication and efficiency.
Overview
8
8
years of professional experience
Work History
Scheduler
Transdev Transportation
Irvine
09.2024 - Current
- Coordinated daily schedules for multiple transit routes and drivers.
- Collaborated with team members to resolve scheduling conflicts and driver availability.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated driver assignments to ensure timely service delivery and coverage.
Corporate Sales
Houdini Inc.
10.2023 - 12.2023
- Company Overview: Corporate Sales
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Providing customers with detailed and accurate quotations and cost calculations.
- Inspecting inventory in stock and the quality of the product on display.
- Corporate Sales
Server
The Cheesecake Factory
07.2022 - 10.2022
- Directed and trained new staff in company policies and procedures.
- Memorized over 50 menu items and rotating specials in order to give customized recommendations to guest.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Supervised in inventory production and handled on accurate counts in supply.
Attractions Cast Member
Walt Disneyland Resort
Anaheim
09.2021 - 07.2022
- Company Overview: Anaheim- Attractions Cast Member
- Memorized over 20 scripts to create a 100% guarantee on memorable and magical experiences.
- Appealed safety regulations and guidelines, to ensure guest safety.
- Warmly greeted guest into the attraction as well providing them information and directions on other facilities and entertainment options.
- Anaheim- Attractions Cast Member
Server
The Cheesecake Factory
12.2017 - 09.2021
- Directed and trained new staff in company policies and procedures.
- Memorized over 50 menu items and rotating specials in order to give customized recommendations to guest.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Supervised in inventory production and handled on accurate counts in supply.
Education
Diploma/Certificate - Human Resources Management
Alison Online
03.2023
Diploma -
Katella High School
Anaheim05.2017
Skills
- Bilingual: Spanish and English
- Microsoft Office Suite
- Customer service
- Communication skills
- Problem-solving
- Schedule coordination
- Team collaboration
Timeline
Scheduler
Transdev Transportation
09.2024 - Current
Corporate Sales
Houdini Inc.
10.2023 - 12.2023
Server
The Cheesecake Factory
07.2022 - 10.2022
Attractions Cast Member
Walt Disneyland Resort
09.2021 - 07.2022
Server
The Cheesecake Factory
12.2017 - 09.2021
Diploma/Certificate - Human Resources Management
Alison Online
Diploma -
Katella High School