Evelyn Munoz
Lawndale
Summary
English
Hello, my name is Evelyn Munoz. I worked at my last job with the company G2 Secure Staff for 7 years. I help passengers with boarding passes, luggage, and airline attendants. I build connections with employees and management to achieve the company's objectives. I am always available when management is short-staffed, I work overtime, and I provide the company with great satisfaction.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
G2 Secure Staff
03.2017 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Client relations
- Customer satisfaction measurement
Timeline
Customer Service Representative
G2 Secure Staff
03.2017 - 10.2024
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