Summary
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Evelyn Montoya Alvarez

Vallejo

Summary

I bring a diverse range of skills, experience and knowledge that have been developed over the years through my professional experience. I'm a dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous growth, learning and development. I appreciate teamwork and a supportive work environment. My experience in the healthcare (support staff/reception) , school environment and sales have made me a strong candidate and I would appreciate the opportunity.

Work History

Administrative Assistant (ESL Department)

COLLEGE OF MARIN
Kentfield, CA
  • Essential Functions
  • Serve as the primary administrative assistant to the assigned supervisor; provide public relations and communication services; receive, screen and route telephone calls; take, retrieve and relay messages as needed; schedule and arrange appointments, conferences, meetings and other events.
  • Interface with visitors, such as administrators, faculty, Department Chair, staff, students and the public; provide assistance or direct to appropriate staff; respond to inquiries and provide information and assistance related to program or department operations, services, activities, standards, processes, time lines, policies and procedures.
  • Compose and type, independently or from oral instructions, notes or rough drafts, a variety of materials such as: inter-office communications, forms, letters, memos, agendas, reports, newsletters, flyers, applications, notices, bulletins, course outlines, brochures, proposals and website.
  • Research, compile and verify a variety of data and information; compute statistical information for various reports as necessary; process a variety of forms, applications and paperwork; duplicate, assemble, distribute, collect and verify accuracy and completeness of various documents.
  • Compile information and prepare and maintain a variety of narrative and statistical records and reports related to programs, projects, students, financial activity and assigned duties; establish and maintain filing systems; prepare and process State mandated reports as assigned.
  • Coordinate and attend a variety of meetings, appointments and conferences; compile and prepare agenda items and other required information and materials for meetings and other events; arrange facilities, services and equipment as needed; take, transcribe and distribute minutes as directed.
  • Input and update a variety of data in an assigned computer system; establish and maintain automated records and files; initiate queries, develop spreadsheets and generate various computerized lists, forms and reports as requested; assure accuracy of input and output data.
  • Receive, sort and distribute departmental mail, departmental box items, e-mail, packages and materials as required; compose replies independently as assigned; contact others to request documents as needed; prepare outgoing mail and materials for distribution.
  • Perform a variety of clerical accounting duties as required; calculate, prepare, verify and review accounting and budgetary data; process and update accounts with income and expenditures; collect, receive and account for various fees and monies as assigned; prepare and follow up related billings.
  • Maintain appointment and activity schedules and calendars; reserve facilities for meetings and other events as needed.
  • Communicate with personnel, various outside agencies, students and the public to exchange information and resolve issues or concerns; contact others to request and verify data, documents and information as needed.
  • Serve as a liaison and coordinate communications and information between staff, administrators and others as assigned; establish, maintain and develop partnerships with outside agencies in support of assigned services and activities as required.
  • Operate a variety of office equipment including a calculator, copier, fax machine, computer and assigned software.
  • Assists in the intake of new hourly employees by providing New-Hire paperwork and ensuring that all paperwork is submitted to the appropriate departments within a timely matter.
  • Monitor inventory levels of office and designated supplies; order, receive and maintain appropriate levels of inventory; process requisitions according to established procedures.
  • Monitor budgets and related expenditures; assist in assuring expenditures do not exceed established budget limitations as assigned.
  • Train and provide work direction and guidance to student assistants as assigned; provide input concerning the selection of employees as needed. Other Duties:
  • Assist with operating a switchboard as needed.
  • Perform related duties as assigned. Requirements & Desirables

Support Staff

Carbon Health
Vallejo, CA
  • Essential Job Responsibilities:
  • Answer telephones in a cheerful manner.
  • Schedule appointments.
  • Take messages for patients using electronic medical records.
  • Verify and update patient demographic information.
  • Register new patients.
  • Address patient requests and inquires.
  • Resolve patient concerns.
  • Process insurance issues and assist patients in understanding insurance plans.
  • Return calls as necessary
  • Patient referrals
  • Greet and check in/out patients, as needed.
  • Collect co-payments.
  • Update registration and insurance information for existing patients.

Call Center Representative

MarinHealth
Novato, CA
  • Essential Job Responsibilities:
  • Proficiency in typing, filing and aptitude to learn office software
  • Good verbal and writing skills and a strong sense of organization
  • Team oriented with a strong belief in customer service
  • Use EMR/EHR
  • Use scanners, copiers and other office equipment
  • Knowledge of proper telephone etiquette
  • Ability to exercise initiative decision-making and problem solving
  • Ability to manage multiple tasks in a busy clinical environment
  • Ability to prioritize tasks and manage time efficiently
  • Strong organization and verbal communication skills
  • Maintain a positive environment, working with co-workers and customers within a diverse culture.
  • The ability to work in a team environment
  • The ability to work under pressure
  • The ability to sit for long periods of time.
  • Excellent attention to detail and multi-tasking ability
  • Self-motivation to work under his/her own initiative.

Front Office Coordinator

MarinHealth
Greenbrae, CA
  • Essential Job Responsibilities:
  • Answer telephones in a cheerful manner.
  • Schedule appointments.
  • Take messages for patients using electronic medical records.
  • Verify and update patient demographic information.
  • Register new patients.
  • Address patient requests and inquires.
  • Resolve patient concerns.
  • Process insurance issues and assist patients in understanding insurance plans.
  • Return calls as necessary
  • Patient referrals
  • Greet and check in/out patients, as needed.
  • Collect co-payments.
  • Update registration and insurance information for existing patients.

Teller

Union Bank
San Rafael, CA
  • Essential Job Responsibilities:
  • Assist customers with retail transactions, requests, and inquiries
  • Research and resolve problems or issues
  • Maintain cash drawer within prescribed cash limits and meet cash balancing requirements
  • Apply bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality
  • Identify and recommend appropriate bank services to best meet customers' needs that result in sales for the branch
  • Participate in sales promotions and meet monthly sales goals

Beauty Advisor

Sephora
Corte Madera, CA
  • Key Responsibilities
  • Deliver personalized beauty experiences Provide tailored consultations and product recommendations that meet each client’s needs
  • Demonstrate product expertise: Share knowledge to educate and empower clients in their beauty journey
  • Stay ahead of trends Keep up with the latest beauty products, techniques, and trends to deliver relevant advice that keeps clients coming back
  • Drive results Sephora sets you up to thrive in your role so that you can exceed sales goals and key performance indicators
  • Maintain a beautiful space Support inventory, merchandising, and ensure a clean, organized, and welcoming environment.
  • Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
  • Uphold Sephora standards Follow company policies and help create a safe, secure, and enjoyable shopping experience

Education

High school or equivalent -

San Rafael High School
California
06.2009

Skills

  • Google Workspace
  • Windows
  • Phone etiquette
  • 10 key typing
  • Data Entry
  • Childcare
  • Reliability
  • Microsoft Office
  • Receptionist
  • Problem-solving
  • Time management
  • Intake
  • Communication skills
  • Electronic health records (EHR) management
  • Medical insurance coverage verification
  • Phone reception
  • Retail sales
  • Call center experience
  • Customer Service Skills
  • Team Work
  • Customer service
  • Organizational Skills
  • Medical Terminology
  • Microsoft Word
  • Front Office
  • Patient Care
  • Faxing
  • Phone answering
  • Health insurance co-pays
  • Computer literacy
  • Microsoft
  • Google Docs
  • EHR systems
  • Phone triage
  • Bilingual
  • Retail math
  • Filing
  • Administrative experience
  • Computer Skills
  • Software troubleshooting
  • POS systems
  • Office experience
  • Epic
  • Scheduling
  • Maintaining patient confidentiality
  • Writing Skills
  • Microsoft Outlook
  • Triage
  • Microsoft Powerpoint
  • Flexibility
  • Guest services
  • Insurance Verification
  • Patient scheduling via online systems
  • Customer support
  • Technical Proficiency
  • Clerical
  • Productivity software
  • Medical Scheduling
  • Front Desk
  • Medical Office Experience
  • EMR Systems
  • Outlook
  • Computer operation

Languages

Multilingual
Spanish - Expert

Additional Information

  • REFERENCES
  • Marin Health: Karla Minero (Medical Assistant) (415) 710-5955
  • College of Marin: Melvin Rocha (ESL and Enrollment Services Department) (805) 215-3829
  • College of Marin: Tonya Hersch (Dean) (510) 387-1176

Timeline

Administrative Assistant (ESL Department)

COLLEGE OF MARIN

Support Staff

Carbon Health

Call Center Representative

MarinHealth

Front Office Coordinator

MarinHealth

Beauty Advisor

Sephora

Teller

Union Bank

High school or equivalent -

San Rafael High School
Evelyn Montoya Alvarez