Evelyn Minty
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Cashier
Rod And Joes Nofrills
05.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Noble Holistic Healing
11.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized Microsoft Word, Excel, PowerPoint and Outlook.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Examined, categorized, and sorted incoming documents.
Drive-Thru Cashier
Harveys
07.2021 - 12.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Resolved problems with orders quickly and offered refund or replacement.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
High School Diploma -
R.H King Academy
Toronto, On06.2023
Skills
- Guest Inquiries
- Conflict Resolution
- Data Entry
- Customer Service
- Scheduling
- Paperwork Processing
- Filing
- Microsoft Word
- Microsoft Excel
- Customer Relations
Timeline
Cashier
Rod And Joes Nofrills
05.2022 - Current
Customer Service Representative
Noble Holistic Healing
11.2021 - 08.2022
Drive-Thru Cashier
Harveys
07.2021 - 12.2021
High School Diploma -
R.H King Academy
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