Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Mendez Loya

Atwater

Summary

Detail-oriented professional with over six years of experience in healthcare operations, specializing in patient referrals and appointment management. Expertise in HIPAA compliance and staff training, committed to enhancing patient experiences and operational efficiency.

Overview

10
10
years of professional experience

Work History

Referral Specialist

Golden Valley Health Centers
Atwater
12.2019 - Current
  • Coordinated patient referrals to specialized services, ensuring timely access to care within community health network.
  • Managed appointment scheduling for patients and healthcare providers, optimizing workflow to reduce wait times.
  • Trained new staff on referral processes and best practices in patient communication.
  • Educated patients on insurance coverage, clarifying referral and authorization processes to enhance understanding and compliance.

Medical Assistant

Merced Vein & Vascular
Merced
01.2016 - 12.2019
  • Supported healthcare providers during patient examinations and procedures to enhance care delivery.
  • Coordinated referrals to specialists for advanced care needs.
  • Communicated patient concerns, condition updates, and refill requests to physicians to ensure timely treatment.
  • Managed patient flow by answering phones, scheduling appointments, and greeting visitors professionally

Education

Certificate - Medical Billing And Coding

Merced College
Merced, CA
05.2024

Certificate - Medical Assistant

Merced College
Merced, CA
12.2016

High School Diploma -

Buhach Colony High School
Atwater, CA
05.2013

Skills

  • Patient referral coordination
  • Appointment scheduling
  • Insurance verification
  • HIPAA compliance
  • Epic knowledge
  • Medical billing/ Coding
  • Data entry accuracy
  • Problem solving
  • Attention to detail
  • Staff training
  • bilingual Spanish/English

Timeline

Referral Specialist

Golden Valley Health Centers
12.2019 - Current

Medical Assistant

Merced Vein & Vascular
01.2016 - 12.2019

Certificate - Medical Billing And Coding

Merced College

Certificate - Medical Assistant

Merced College

High School Diploma -

Buhach Colony High School
Evelyn Mendez Loya