Evelyn Martinez-Carvajal
Riverside
Summary
In high school I was in various extracurriculars, I maintained a 4.0 throughout my senior year. I was involved in various clubs and rigorous classes. Those rigorous courses were classes such as AP and IB classes. I was able to obtain a seal of multi-literacy upon graduation on my diploma.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Riverside, CA
01.2025 - Current
- Supervised daily operations, ensuring adherence to company standards and quality control protocols.
- Trained and mentored team members on beverage preparation and customer service best practices.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing customer satisfaction.
- Implemented inventory management practices, reducing waste and maintaining product availability.
- Led team meetings to communicate goals, expectations, and performance feedback effectively.
- Resolved customer complaints promptly, improving overall store experience and loyalty.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista Trainer
Starbucks
Riverside, CA
06.2022 - Current
- Developed and implemented training programs for new baristas, enhancing product knowledge and customer service skills.
- Mentored junior baristas, fostering a collaborative environment and improving team performance.
- Analyzed workflow processes, identifying areas for efficiency improvements in beverage preparation and service delivery.
- Conducted regular evaluations of training effectiveness, adjusting methods to align with evolving company standards.
- Led workshops on advanced brewing techniques, elevating overall beverage quality and customer satisfaction rates.
- Facilitated onboarding sessions for new hires, ensuring seamless integration into team dynamics and operational protocols.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Starbucks
Riverside, CA
06.2022 - Current
- Delivered high-quality beverages and food items with attention to customer preferences.
- Trained new baristas on beverage preparation techniques and store policies.
- Ensured cleanliness and organization of workstations and customer areas.
- Operated espresso machines, grinders, and other equipment efficiently.
- Provided exceptional customer service, resolving issues promptly to enhance satisfaction.
- Collaborated with team members to improve workflow during peak hours.
AVID Tutor
Riverside Unified School District
Riverside, CA
03.2022 - 10.2024
- Facilitated individualized tutoring sessions to enhance student understanding of core academic subjects.
- Developed personalized learning plans tailored to students' specific needs and learning styles.
- Collaborated with educators to align tutoring strategies with classroom curriculum objectives.
- Monitored student progress, providing constructive feedback to improve academic performance.
Bilingual Instructional Aide
Riverside Unified School District
Riverside, CA
09.2022 - 05.2024
- Supported bilingual students in classroom activities to enhance learning outcomes.
- Assisted teachers in developing instructional materials tailored for diverse language needs.
- Facilitated communication between non-English speaking parents and school staff.
- Implemented engaging learning strategies to promote student participation and understanding.
Hand Bag Specialist
Macy's
Riverside, CA
10.2021 - 05.2022
- Maintained composure and work quality while under stress.
- Made sure the department remained clean and neat.
- Maintained high personal grooming standards and uniform presentation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted in maintaining merchandise presentation standards to enhance customer experience.
- Operated point-of-sale systems efficiently to process transactions and handle customer inquiries.
Education
Bachelor of Science - Philosophy
Arizona State University
Tempe, AZ11.2027
High School Diploma -
John W North High School
Riverside, CA05.2021
Skills
- Time Management
- Cleanliness and Sanitation
- Cash Register Operation
- Customer Service
- Critical Thinking
- Office Organization
- Customer Satisfaction
- Information Documentation
- Office Operations
- Verbal and Written Communication
- Flexible and Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
01.2025 - Current
Bilingual Instructional Aide
Riverside Unified School District
09.2022 - 05.2024
Barista Trainer
Starbucks
06.2022 - Current
Barista
Starbucks
06.2022 - Current
AVID Tutor
Riverside Unified School District
03.2022 - 10.2024
Hand Bag Specialist
Macy's
10.2021 - 05.2022
Bachelor of Science - Philosophy
Arizona State University
High School Diploma -
John W North High School