Charlene Whynot
5 Herbert St, Dartmouth,NS
Summary
Dynamic Office Manager with a proven track record at Thistle Family Dentistry, excelling in staff recruitment and customer service. Expert in optimizing inventory management and enhancing appointment scheduling processes, resulting in improved operational efficiency. Adept at handling confidential information with integrity while fostering a collaborative team environment.
Overview
40
40
years of professional experience
Work History
Office Manager
Thistle Family Dentistry
03.2004 - Current
- Assisted in organizing office supplies and maintaining inventory levels.
- Supported scheduling and coordination of meetings for team members.
- Processed incoming communications, ensuring timely responses to inquiries.
- Helped maintain office cleanliness and organization for productive work environment.
- Adapted quickly to changing priorities, showcasing flexibility in job functions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Contributed to onboarding processes by preparing materials for new hires.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Manager
Dr. Susan Roberts Dentistry
01.1986 - 03.2004
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Diploma -
Riverview High
Coxheath, NS06-1984
Skills
- Office management
- Staff recruitment
- Appointment scheduling
- Customer service
- Confidential information handling
- Inventory management
- Document processing
- Organizational skills
- Communication strategies
- Time management
- Process improvement
- Quality assurance
- Schedule management
- Insurance billing
Languages
English
Full Professional
Timeline
Office Manager
Thistle Family Dentistry
03.2004 - Current
Office Manager
Dr. Susan Roberts Dentistry
01.1986 - 03.2004
High School Diploma -
Riverview High