Evelyn Jurado
Hayward
Summary
Dedicated and compassionate professional with experience in customer service, healthcare administration, and community health education. With significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Educator
Tiburcio Vasquez
03.2024 - 09.2025
- Planned, developed, and implemented health education programs and curriculum for high school students and families.
- Facilitated youth groups, recruited/trained youth leaders, and organized student-led presentations across high school and feeder schools.
- Provided counseling and outreach on adolescent health topics including family planning, substance abuse prevention, HIV/STD education, tobacco cessation, nutrition, and mental health.
- Designed and coordinated outreach strategies in collaboration with schools and community organizations to increase program visibility and student engagement.
- Conducted youth focus groups and surveys to evaluate program effectiveness and inform future programming.
- Maintained program data, produced monthly reports, and ensured compliance with grant objectives and HIPAA standards.
- Collaborated with school staff, COST teams, and healthcare providers to support student referrals and access to services.
- Developed and maintained culturally appropriate educational materials; stayed current on adolescent health trends through research and training.
- Utilized data analysis tools to track program participation and outcomes for continuous improvement.
- Trained volunteers on best practices for delivering health information effectively.
Medical Receptionist
Tiburcio Vasquez
08.2023 - 09.2025
- Coordinated daily front-desk operations, including patient check-in/out, appointment scheduling, rescheduling, and recall management.
- Verified insurance coverage, processed co-payments/account balances, and ensured accurate registration and demographic data entry.
- Conducted patient screenings (COVID, health assessments, consent forms) and maintained compliance with privacy and confidentiality standards.
- Assisted patients with enrollment in county/state healthcare programs (Family PACT, Medi-Cal, Sliding Fee, Gateway, MCM).
- Collaborated with providers, social workers, and administrative staff to support patient care and streamline workflow.
- Generated reports, reconciled batches, and completed in-basket tasks to support clinical and billing accuracy.
- Participated in regular staff huddles, training refreshers, and departmental meetings to enhance service quality and team performance.
- Maintained accurate electronic medical records using EMR systems, enhancing data integrity. (EPIC)
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Cashier
Michaels
08.2019 - 06.2021
- Delivered excellent customer service by assisting shoppers with produce selection, answering questions, and resolving concerns.
- Stocked, rotated, and maintained fresh fruits and vegetables to ensure quality, freshness, and visual appeal.
- Prepared produce for sale by trimming, washing, and arranging items in attractive displays.
- Received, checked, and stocked produce deliveries while maintaining accurate inventory records.
- Monitored department for spoilage, removed unsellable items, and ensured compliance with food safety and sanitation standards.
- Maintained a clean, organized produce area and backroom; updated price tags and signage to ensure accuracy.
- Collaborated with team members and cross-trained in other store departments as needed.
Education
Bachelor of Science - Social Work
San Jose State University
San Jose, CA06-2027
Associate of Arts - Social Justice Studies
Chabot College
Hayward, CA12-2025
Skills
- Customer service
- Time management
- Communication
- Public speaking and presentations
- Program development
- Community outreach
- Health literacy
- Research and data analysis
- Patient scheduling
- Medical record keeping
- Insurance verification
- Multitasking
- EPIC Software
- Interpersonal skills
- Presentation skills
- Program support
- Public health education
- Training seminars
- Basic life support for health care providers (BLS)
- Problem-solving abilities
Accomplishments
- Patient Follow-up - Ensured that patients were satisfied with clinic care and services by doing follow-up after appointments or after calls.
Certification
- BLS (CPR) Certified
- Family Planning Health Worker Counselor
- Pregnancy Options Counselor
LANGUAGES
English
Spanish
Timeline
Health Educator
Tiburcio Vasquez
03.2024 - 09.2025
Medical Receptionist
Tiburcio Vasquez
08.2023 - 09.2025
Cashier
Michaels
08.2019 - 06.2021
Bachelor of Science - Social Work
San Jose State University
Associate of Arts - Social Justice Studies
Chabot College
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