Evelyn Hurley
Amherst,NS
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walmart
Amherst, NS
09.2022 - 02.2023
- Assisting customers
- Returns and refunds
- Answering phone calls
- Pages
- Communicating with managers
- Transferring calls
- Helping cashiers
- Cashier duties
- Upheld quality control policies and procedures to increase customer satisfaction.
- Consulted with customers regarding needs and addressed concerns.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Promoted brand and marketing campaigns to create interest with customer.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Liquor Store Clerk/Gas Station Attendant
Amherst shore country store
Amherst, NS
03.2018 - 09.2021
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Offered customers carry-out service at completion of transaction.
- Processed customer payments quickly and returned exact change and receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Welcomed customers, offering assistance to help find store items.
- Scanned items and checked pricing on cash register for accuracy.
- Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
- Counted and balanced cashier drawers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
Education
GED -
Amherst Regional High School
Amherst, NSSkills
- Inbound and Outbound Calling
- Customer Support
- MS Office Proficiency
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Customer Account Management
- Understanding Customer Needs
- Verbal and Written Communication
- Creative Problem Solving
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Customer Service
- Safety Regulations
- Verbal Communication
Timeline
Customer Service Associate
Walmart
09.2022 - 02.2023
Liquor Store Clerk/Gas Station Attendant
Amherst shore country store
03.2018 - 09.2021
GED -
Amherst Regional High School
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart