Evelyn Hurley
Amherst,Canada
Summary
Accomplished Cashier Team Lead with a proven track record at Coast ii Coast Amherst Shore, enhancing customer loyalty through exceptional service and efficient dispute resolution. Expert in cash handling and POS systems, I excel in team leadership, fostering a positive work environment. My approach has significantly increased team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Coast Ii Coast Amherst Shore
02.2023 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Increased customer loyalty and retention.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Customer Service Representative
Walmart.com
09.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Team Lead
Amherst Shore Country Store
06.2018 - 10.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
Education
12 -
Amherst Regional High School
Amherst, NSSkills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Team Management
- Cash Register Operation
- Cash handling expertise
- Store Opening and Closing
- Money Handling
- Cashier training
- Product restocking
- Heavy Lifting
- Opening and closing procedures
- Cash Drawer Reconciliation
- POS Systems
- Manager support
- Merchandise Stocking
Languages
English
Elementary
Timeline
Cashier Team Lead
Coast Ii Coast Amherst Shore
02.2023 - 10.2023
Customer Service Representative
Walmart.com
09.2022 - 02.2023
Cashier Team Lead
Amherst Shore Country Store
06.2018 - 10.2021
12 -
Amherst Regional High School
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