Evelyn Holland
33-4700 Francis Road,BC
Summary
Dependable remote customer care with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
CDI College
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Worker ( Temporary )
FB Canada Express
10.2022 - 01.2023
- Evelynholland1734@gmail.com 7788971734
- Richmond, BC V7C4V6
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Barista Shift Lead
Stong's Market
08.2019 - 03.2020
- Collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Starbucks
06.2019 - 08.2019
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Received and accurately processed customer payments
- Restocked product displays based on demand and projected sales.
- Controlled line and crowd with quick, efficient service.
Barista
Lelam
11.2018 - 04.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
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Education
Associate of Arts - Introduction Office And Administration Management
Alison
Loughrea Ireland 08.2023
Psychology
Capilano University
North Vancouver, BC04.2022
High School Diploma -
Hugh Boyd Secondary School
Richmond, BC06.2019
Skills
- Customer Care
- Microsoft Office
- Google Docs
- Document and Records Management
- Customer Data Confidentiality
- Strong Analytical and Problem-Solving Skills
- Call Center Operations
- Customer Consulting
- Issue and Complaint Resolution
- Documentation
- Critical Thinking
- Spreadsheets
Accomplishments
Bozen Cross
Bozen Medallion
Timeline
Customer Service Representative
CDI College
05.2023 - Current
Warehouse Worker ( Temporary )
FB Canada Express
10.2022 - 01.2023
Barista Shift Lead
Stong's Market
08.2019 - 03.2020
Barista
Starbucks
06.2019 - 08.2019
Barista
Lelam
11.2018 - 04.2019
Associate of Arts - Introduction Office And Administration Management
Alison
Psychology
Capilano University
High School Diploma -
Hugh Boyd Secondary School
1 1 - 1 1
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