Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Evelyn Herrera

Temecula

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to train staff and resolve customer issues, ensuring satisfaction and repeat business. Proficient in point of sale systems, demonstrating attention to detail and effective communication in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front of House Employee

PRIMOS MEXICAN FOOD
10.2017 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Accurately operated cash register to process customer payments.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Shift Leader

Burger King
12.2021 - 06.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Associate of Science - Forensic Science

MSJC
Temecula, CA
06-2027

MURRIETA MESA HIGH SCHOOL
Murrieta, CA
05-2024

Skills

  • Customer service
  • Punctuality and reliability
  • Strong work ethic
  • Point of sale systems
  • Time management
  • Clear communication
  • Team collaboration
  • Multitasking and organization
  • Phone etiquette
  • Attention to detail

Certification

  • Safe Serve Certificate
  • Food Handlers

Languages

Spanish
Full Professional

Timeline

Shift Leader

Burger King
12.2021 - 06.2025

Front of House Employee

PRIMOS MEXICAN FOOD
10.2017 - Current

Associate of Science - Forensic Science

MSJC

MURRIETA MESA HIGH SCHOOL

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Evelyn Herrera