Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Evelyn Hernandez

Selah

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in administrative role.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Mark Chavez Insurance
09.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant Manager /Waitress Supervisor

IHOP
11.2023 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Bachelor of Arts - Digital Communications And Multimedia

California State University, Fresno
Fresno, CA
12-2024

Skills

  • Client support
  • Proficient in engaging listening techniques
  • Analytical reasoning
  • Detail-oriented data management
  • Administrative support
  • Multi-line phone management

Certification

Project Management Certification in progress

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Mark Chavez Insurance
09.2024 - 03.2025

Assistant Manager /Waitress Supervisor

IHOP
11.2023 - 08.2024

Bachelor of Arts - Digital Communications And Multimedia

California State University, Fresno

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Evelyn Hernandez