Evelyn Hamilton
Box 337 Blackfalds
Summary
Accomplished Store Administrator at Lionel's No Frills, adept in streamlining inventory processes and enhancing customer satisfaction. Excelled in employee training and cash management, fostering a productive environment. Demonstrated exceptional multitasking and organization skills, ensuring safety and efficiency. Achieved significant waste reduction, contributing to improved store operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Administrator
Lionel's No Frills
06.2020 - Current
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Organized schedules for both full-time and part-time employees in accordance with company policies regarding overtime hours or time-off requests.
- Ensured adherence to safety protocols throughout the store, minimizing workplace accidents or injuries.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
Suite Hostess
Westerner Park
09.2015 - 09.2023
- Welcomed guests warmly to enhance their dining experience.
- Coordinated with kitchen staff to ensure timely service.
- Assisted in maintaining cleanliness of front-of-house areas, contributing to positive guest impressions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Play School Teacher
Little Star Playschool
08.2011 - 03.2020
- Collaborated with colleagues to share best practices, resulting in a more cohesive and effective teaching team.
- Assessed student performance regularly, providing constructive feedback to support continued growth and development.
- Led parent-teacher conferences to discuss student progress, addressing concerns while highlighting achievements and areas of growth.
- Increased students'' critical thinking skills through the use of problem-solving exercises and real-world scenarios.
- Identified areas for improvement in individual students and implemented tailored interventions to address their specific needs.
- Participated in professional development opportunities, staying current on educational trends and best practices for early childhood education.
- Managed classroom resources effectively, ensuring that materials were readily available and properly maintained for daily use.
Education
Early Learning Child Care -
Red Deer Polytechnic
Red Deer, NoneGED -
Red Deer Polytechnic
Red Deer, NoneSkills
- Store operations
- Employee training
- Customer service
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Verbal and written communication
- Cash management
- Store opening and closing
- Accurate money handling
- Merchandise display
Accomplishments
- Supervised team of 30 staff members.
- Completed manager training program.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Full Professional
Certification
- ServSafe Food Handler's Certification
- OSHA Certified
- CPR/AED Certification
- Alberta Driver's License
Timeline
Store Administrator
Lionel's No Frills
06.2020 - Current
Suite Hostess
Westerner Park
09.2015 - 09.2023
Play School Teacher
Little Star Playschool
08.2011 - 03.2020
Early Learning Child Care -
Red Deer Polytechnic
GED -
Red Deer Polytechnic
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