Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Gutierrez

Santa Rosa,CA

Summary

Energetic and compassionate individual with strong sense of empathy and dedication to supporting those in need. Possesses understanding of community outreach and crisis intervention, along with excellent communication and organizational skills. Aiming to make positive impact on individuals experiencing homelessness through thoughtful support and resource coordination.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Known for reliability, strong communication, and fostering productive work environment.

6 years of Overnight/Graveyard experience

Overview

6
6
years of professional experience

Work History

Participant Advocate

Catholic Charities of Northwest California
02.2024 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Greeted and welcomed new residents, assisting with orientation of programming schedule and rules.
  • Mandated Reporter of CPS and APS
  • Assisted with resources
  • Log Note Reporting
  • Incident Reports
  • Domestic Violence assistance

Supervisor

SAS Retail Services
06.2022 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Problem Solver

Amazon Fresh
11.2020 - 02.2021
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Researched and extracted data to complete tasks.
  • Improved problem-solving skills among team members by implementing innovative training sessions and workshops.

Printer Assistant

Blue Frog Screen Priting
10.2019 - 02.2020
  • Collaborated with team members to streamline workflow, reducing bottlenecks and enhancing productivity.
  • Streamlined order processing by utilizing software and digital tools to manage job assignments and track project progress efficiently.
  • Upheld strict confidentiality standards when working on sensitive client projects requiring discretion and professionalism.

Education

High School Diploma -

Pen Foster

Escuela Secundaria Tecnia #62
Mexico

Skills

  • Document filing
  • Document review
  • Supervisor skills
  • Client representation
  • Exceptional telephone etiquette
  • Client representation and advisement
  • Problem Solving
  • Current Drivers License
  • Graveyard/overnight Experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Participant Advocate

Catholic Charities of Northwest California
02.2024 - Current

Supervisor

SAS Retail Services
06.2022 - 02.2024

Problem Solver

Amazon Fresh
11.2020 - 02.2021

Printer Assistant

Blue Frog Screen Priting
10.2019 - 02.2020

High School Diploma -

Pen Foster

Escuela Secundaria Tecnia #62

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Evelyn Gutierrez