Proven dispatcher and teller with a track record of excellence at Rapid Rez LLC and InterCambio Express. Expert in customer service and database maintenance, adept at managing high-stress situations and high-volume transactions with precision. Demonstrated ability to improve data tracking and enhance workflow efficiency, showcasing exceptional decision-making and active listening skills.
Overview
4
4
years of professional experience
Work History
Dispatcher
Rapid Rez LLC
2440 S Hacienda Blvd Ste 113 Hacienda Heights, CA
10.2024 - Current
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Maintained updated and detailed records of calls in physical and electronic database.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Generated reports to track deliveries and maintain proper records and documentation.
Provided customers with information on products and services.
Answered phone calls and responded to customer emails.
Teller
InterCambio Express
4759 Whittier Blvd, East Los Angeles, CA 90022
03.2021 - 04.2022
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.