Evelyn Delatorre
3746 E Townsend Ave
Summary
Proven dispatcher and teller with a track record of excellence at Rapid Rez LLC and InterCambio Express. Expert in customer service and database maintenance, adept at managing high-stress situations and high-volume transactions with precision. Demonstrated ability to improve data tracking and enhance workflow efficiency, showcasing exceptional decision-making and active listening skills.
Overview
4
4
years of professional experience
Work History
Dispatcher
Rapid Rez LLC
10.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Provided customers with information on products and services.
- Answered phone calls and responded to customer emails.
Teller
InterCambio Express
03.2021 - 04.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Roosevelt High School
4250 E Tulare Ave, Fresno, CA 9370205-2017
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Time management
- Prioritizing calls
- Dispatch coordination
- Work order management
- Database maintenance
Languages
Spanish
Professional Working
Timeline
Dispatcher
Rapid Rez LLC
10.2024 - Current
Teller
InterCambio Express
03.2021 - 04.2022
High School Diploma -
Roosevelt High School
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