Evelyn Chuo
Burnaby,BC
Summary
Experienced administrative and customer service professional with 15+ years in airline and telecommunications industries, including supervisory and managerial roles. Proven ability in handling high-volume inquiries, supervising staff, and ensuring efficient workflow and documentation. Committed to delivering exceptional service and contributing to community-based initiatives. Self-motivated, detail-oriented, and highly adaptable in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Volunteer
Tian Jin Temple
Burnaby, BC, Canada
08.2017 - Current
- Supported temple operations and coordinated with the City of Burnaby and community partners.
Client Representative
TELUS Communications Inc.
Burnaby, BC, Canada
03.2022 - 03.2025
- Responded promptly to customer inquiries via phone and email.
- Provided accurate information regarding products and services.
- Collaborated with team to resolve complex customer issues and escalations.
- Assisted in upselling services when appropriate to enhance satisfaction.
Supervisor
Elin Cottage Bed & Breakfast
Burnaby, BC, Canada
02.2010 - 03.2022
- Managed daily operations of a family-owned B&B including guest services, reservations.
Area Sales Manager – Western Canada
China Airlines Co. Ltd.
02.2015 - 07.2017
- Coordinated promotional campaigns and travel agency partnerships to increase ticket sales.
- Analyzed market trends and competitor pricing to optimize sales strategy.
Reservation & Ticketing Supervisor
China Airlines Co. Ltd.
02.2010 - 02.2015
- Supervised, trained, and scheduled front-line reservation staff.
- Monitored staff performance and implemented improvements.
- Assisted in customer complaint resolution and quality assurance.
- Oversaw daily administrative functions and maintained accurate records.
In-house Sales / Reservation Agent / Airport Agent
China Airlines Co. Ltd.
01.2003 - 01.2010
- Provided full-spectrum customer service including fare quotes, bookings, and problem resolution.
- Supervised airport operations and coordinated with ground handling teams.
Airport Customer Service Agent
Globe Ground Ltd.
04.2002 - 05.2004
- Assisted passengers with check-in and boarding for various international airlines.
Dental Receptionist & Assistant
Alpine Dental Clinic
05.2001 - 09.2002
- Scheduled patient appointments and processed insurance claims.
- Assisted with chairside procedures and patient preparation.
Flight Attendant
Mandarin Airlines (Taiwan)
05.1995 - 02.2000
- Provided exceptional in-flight service to passengers and ensured compliance with safety protocols.
Education
Bachelor of Commerce - Banking & Insurance
Ming Chuan University
Taipei06.1994
Skills
- Administrative Operations & Office Coordination
- Customer Service & Complaint Resolution
- Team Supervision & Staff Training
- Reservation & Ticketing Systems
- Community Engagement & Volunteer Support
- Multilingual: Mandarin, English, Taiwanese
- Microsoft Office
- Email Systems
- Data Entry
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Client Representative
TELUS Communications Inc.
03.2022 - 03.2025
Volunteer
Tian Jin Temple
08.2017 - Current
Area Sales Manager – Western Canada
China Airlines Co. Ltd.
02.2015 - 07.2017
Supervisor
Elin Cottage Bed & Breakfast
02.2010 - 03.2022
Reservation & Ticketing Supervisor
China Airlines Co. Ltd.
02.2010 - 02.2015
In-house Sales / Reservation Agent / Airport Agent
China Airlines Co. Ltd.
01.2003 - 01.2010
Airport Customer Service Agent
Globe Ground Ltd.
04.2002 - 05.2004
Dental Receptionist & Assistant
Alpine Dental Clinic
05.2001 - 09.2002
Flight Attendant
Mandarin Airlines (Taiwan)
05.1995 - 02.2000
Bachelor of Commerce - Banking & Insurance
Ming Chuan University