Evelise Felis-Grazziani
Los Angeles
Summary
Results-driven Facilities Manager with a strong background in hospitality, vendor management, cost control, and operational improvements. Proven track record of reducing costs, optimizing maintenance operations, and implementing systems that enhance efficiency. Skilled in negotiating contracts, training staff, and ensuring compliance with quality and safety standards. Passionate about maintaining high facility standards while improving processes to achieve business goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager
The Beverly Hills Hotel
02.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Ultimate Leader Program
The Beverly Hills Hotel
06.2022 - 02.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees and assigned duties.
- Assisted with new hire processing and existing training programs.
- Oversaw day-to-day activities, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
General manager
Panelas Brazil Cuisine
12.2019 - 05.2022
- Served as Front of the House Management, created schedules, managed and guided employees
- Implemented new operational procedures and trained staff on, Toast, a cloud-based POS software
- Designed current website as well as managed and tracked all online delivery services to increase operational efficiencies
- Provided finances/banking and bookkeeping: Successfully managed to financially save the restaurant during Covid-19 and responsible for all payments, payroll, taxes and accounts receivables
- Maintained control of vendors and inventory to ensure company stay on budget
- Managed catering and events by kicking-off meetings with guests to decide on menu and event details
- Focused on effective customer service: Managed Yelp! and Google My Business, answered reviews and updated both platforms as well as in person customer complaints/requests
- Handled all public relations: Successfully promoted the restaurant with CBS and KTLA
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Payments & Cash Management, Sales Associate
HSBC Bank Brasil S.A - Banco Múltiplo
09.2012 - 08.2016
- Managed the Multinational Team portfolio, offering solutions, which better suited the company’s needs as bill payments, receivables, ACH and wire transfers
- Great knowledge of international and Brazilian file formats, like XML, Paymul, CNAB, and Febraban
- Identified and developed account relationships with customers to maximize the relationship depth
- Successfully led the integration of both Red Bull Austria and HSBC Brazil, implementing SAP for payments and receivables that resulted in Red Bull reconsidering deactivating their account
Trainee M&A
PricewaterhouseCoopers Brazil
06.2011 - 09.2012
- Served as part of the Due Diligence process by analyzing accounts, ensured correct accounting principles were used and learned how to value a company for selling or buying process
Education
Professional - Restaurant And Culinary Management
Institute of Culinary Education
Pasadena, CA06-2022
MBA - Project Management
DeVry University
Long Beach, CA03-2020
BBA - Business Administration
FMU
Sao Paulo12-2014
Skills
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Process improvements
- Financial reporting
- Budgeting and cost control
- Crisis Management
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Japanese
Elementary
Timeline
Assistant Manager
The Beverly Hills Hotel
02.2023 - 02.2024
Ultimate Leader Program
The Beverly Hills Hotel
06.2022 - 02.2023
General manager
Panelas Brazil Cuisine
12.2019 - 05.2022
Payments & Cash Management, Sales Associate
HSBC Bank Brasil S.A - Banco Múltiplo
09.2012 - 08.2016
Trainee M&A
PricewaterhouseCoopers Brazil
06.2011 - 09.2012
Professional - Restaurant And Culinary Management
Institute of Culinary Education
MBA - Project Management
DeVry University
BBA - Business Administration
FMU
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