Evelina Horoshko

Seller-consultant

Ukraine Made

09.2021 - 11.2022

Operated cash register to process payments and provided receipts to establish proof of transaction.
Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
Utilized product knowledge to educate customers on features and benefits.
Responded to customers' complaints regarding service and product quality to solve issues.
Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
Provided customers with information on shipment amounts and cost of products through email or online support chat.
Delivered compelling product presentations that highlighted key features, benefits, and advantages over competitor offerings.
Registered customer information on database to enable tracking history and maintain accurate records.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
Developed promotional strategies to increase awareness and achieve sales goals.
Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
Demonstrated adaptability by embracing new technologies or tools that enhanced productivity or facilitated better communication with clients.
Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
Conducted regular performance reviews of sales processes and strategies, identifying areas for improvement and implementing necessary changes to drive continuous growth.
Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual growth as well as shared success within the team.
Prepared and submitted reports to keep management informed of sales activities and progress.
Implemented data-driven marketing campaigns to generate new leads and increase overall brand awareness.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Maximized profitability with strategic pricing, discounting, and inventory management techniques.
Provided exceptional after-sales support by promptly addressing inquiries or concerns from customers regarding their purchases or services rendered.
Optimized workflow efficiency through prioritizing tasks based on urgency/importance while managing competing demands from multiple stakeholders/clients at once.
Negotiated favorable terms with suppliers, reducing costs while ensuring consistent product quality and availability.
Used well- established online selling techniques and procedures to market products on Type sites.
Upsold additional services and products to maximize sales opportunities.
Enhanced product knowledge by participating in regular training sessions and staying current on industry trends.
Collaborated effectively with cross-functional teams to ensure seamless order processing and timely delivery of products.
Expanded market reach by identifying new prospects through networking events and cold calling efforts.
Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
Streamlined communication with clients by maintaining organized records of transactions, interactions, and feedback.
Resolved customer complaints promptly to maintain a positive brand image.
Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
Negotiated prices, terms of sales and service agreements.
Informed customers of promotions to increase sales productivity and volume.
Built relationships with customers and community to promote long term business growth.
Contributed to event marketing, sales and brand promotion.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Selected correct products based on customer needs, product specifications and applicable regulations.
Achieved or exceeded company-defined sales quotas.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Developed, maintained and utilized diverse client base.
Built diverse and consistent sales portfolio.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Presented professional image consistent with company's brand values.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Contributed to team objectives in fast-paced environment.
Kept detailed records of daily activities through online customer database.
Set and achieved company defined sales goals.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Met existing customers to review current services and expand sales opportunities.
Developed and maintained strong working relationships with professionals within assigned territory.
Monitored service after sale and implemented quick and effective problem resolutions.
Stayed current on company offerings and industry trends.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Trained new employees on customer service, money handling and organizing strategies.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Maintained current knowledge of evolving changes in marketplace.
Recorded accurate and efficient records in customer database.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Attended monthly sales meetings and quarterly sales trainings.
Consulted with businesses to supply accurate product and service information.
Generated advertising brochure for vendor use.
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Managed client relationships through regular check-ins and updates on project progress.
Enhanced communication among team members to foster collaborative and supportive work environment.
Assisted clients in navigating complex industry challenges with strategic recommendations.
Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Developed innovative strategies for clients, resulting in increased revenue and business growth.
Integrated technology and business operations to identify targeted solutions to customer issues.
Supported clients with business analysis, documentation, and data modeling.
Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
Aligned closely with business owners and employees to gather information and gain operational insight.
Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
Collaborated with teams to define, strategize, and implement marketing and web strategies.
Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
Implemented practices and procedures to reduce expenditures and increase savings.
Created monthly forecast templates and resource management allocations for approved projects.
Automated system e-commerce features to improve client sales.
Organized and analyzed primary and secondary research to understand industry, market and company trends.
Renegotiated outsourcing contracts to save considerable costs.
Maintained database systems to track and analyze operational data.
Gathered, organized and input information into digital database.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Created and managed project plans, timelines and budgets.
Evaluated customer needs and feedback to drive product and service improvements.
Collected, arranged, and input information into database system.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Generated reports detailing findings and recommendations.
Devised and implemented processes and procedures to streamline operations.
Conducted regular reviews of operations and identified areas for improvement.
Educated staff on organizational mission and goals to help employees achieve success.
Developed effective improvement plans in alignment with goals and specifications.
Helped meet changing demands by recommending improvements to business systems or procedures.
Evaluated staff performance and provided coaching to address inefficiencies.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Frequently inspected production area to verify proper equipment operation.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Observed packing operations to verify conformance to specifications.
Supported creation of detailed, technical financial models to value potential acquisition targets.

Summary

Overview

Work History

Seller-consultant

Education

1-3 -

Skills

Languages

Timeline

Seller-consultant

1-3 -

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