Evelin Tinoco
Lynwood
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Lead Server
Crab n spice
Carson
01.2025 - Current
- Delivered exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Supervised dining room operations and ensured excellent customer service.
- Assisted in developing staff schedules to meet operational needs.
- Implemented training sessions on food safety and hygiene practices for staff.
Customer Account Specialist
MeriCal
Anaheim
07.2023 - 11.2024
- Develop and maintain relationships with customers to ensure continued partnership
- Work closely with regional sales managers to problem solve, find solutions to meet customer requests, and support the sales team
- Communicate shipment updates proactively and accurately and provide support for customer inquiries
- Process customer orders, ensuring accuracy and timely delivery.
- Monitor the status of orders and keep clients informed about progress.
- Handle billing inquiries, payments, and account discrepancies.
- Troubleshoot problems related to products, services, or accounts.
Administrative Assistant
MeriCal
Anaheim
08.2021 - 07.2023
- Managed daily correspondence and communication for administrative support.
- Maintained organized filing systems for confidential documents and records.
- Collaborated with team members to streamline office procedures and workflows.
- Handled confidential documents in an organized fashion according to established protocol.
Accounting Clerk
MeriCal
Anaheim
05.2019 - 08.2021
- Assisted the Accounting and Finance department by perform routine clerical accounting duties within a fast-paced environment, while adhering to established accounting standards.
- Conducted year-end audit requests and executed accurate reporting, filing, and database management in multiple systems.
- Secured financial information by completing database backups, keeping information confidential.
- Communicated with vendors regarding purchase orders and returns.
- Reconcile accounts in a timely manner and enter key data of financial transactions in database.
- Researched, tracked, and restored accounting or documentation problems and discrepancies
- Inform management and compile reports/summaries on activity areas
Customer Service Representative
Harte Hanks
Fullerton
08.2016 - 05.2019
- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 450 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Communication skills, listening skills, and problem resolution.
- Handle various types of projects, appeals, Gift Cards, follow up emails, and outbound calls projects given by clients
- Use consultative selling techniques to provide leads for tele sales personnel.
- Handled various types of transactions, offering impeccable customer service from check cashing, bill payments, loan services and money wire transfers.
Customer Service Agent
PIM Freight Industry
Carson
11.2015 - 07.2016
- Managed to track up to 100 shipments a day, providing order status on each shipment daily.
- Finding resolutions to major problems such as damaged or lost freight.
- Properly filing all invoices for each of our customer.
- Setting up delivery/pick-up appointments.
Education
Marco Antonio Firebaugh High
Lynwood, CASkills
- Office Administration
- Accounting
- Finance
- Account Management
- Staff training
- Process improvement
- Organizational skills
- Time Management
- Bilingual
Timeline
Lead Server
Crab n spice
01.2025 - Current
Customer Account Specialist
MeriCal
07.2023 - 11.2024
Administrative Assistant
MeriCal
08.2021 - 07.2023
Accounting Clerk
MeriCal
05.2019 - 08.2021
Customer Service Representative
Harte Hanks
08.2016 - 05.2019
Customer Service Agent
PIM Freight Industry
11.2015 - 07.2016
Marco Antonio Firebaugh High