Evelin Rojo
Palm Desert
Summary
Dedicated guest service agent with strong expertise in complaint resolution, reservation management, and staff training. Committed to enhancing guest experiences and driving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Marriot Vacation Club
Palm Desert
11.2024 - Current
- Informed guests about resort amenities and local attractions to enrich overall experience.
- Managed reservations using property management systems for accurate booking information.
- Addressed guest complaints swiftly to achieve satisfaction and foster positive experiences.
- Collaborated with housekeeping and maintenance to ensure timely room readiness for guests.
- Trained new staff on guest service protocols and operational procedures.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Received and greeted a high volume of guests during peak times to maintain efficient service.
Personal Banker
Firstbank Of Colorado
Palm Desert
10.2024 - 10.2025
- Educated customers on banking products and services, enhancing their financial literacy and enabling informed decision-making.
- Managed daily transactions, ensuring accuracy and compliance with banking policies.
- Conducted regular audits of accounts to identify discrepancies or potential fraud risks.
- Provided customer service to clients, including answering questions and resolving issues.
- Cross-sold banking products including credit cards, loans, and investments, contributing to increased customer engagement and satisfaction.
- Utilized persuasive sales techniques to effectively upsell promotional offers and additional banking services, driving client enrollment and service utilization.
- Balanced cash drawer daily and reconciled discrepancies.
- Participated in training sessions regarding new banking products or services.
Cashier/Sales Associate
Marshalls Department Store
Palm Desert
10.2023 - 09.2024
- Guided customers in product selection and store navigation to enhance shopping experience.
- Coordinated with team members to efficiently restock shelves and maintain optimal inventory levels.
- Promoted store promotions and loyalty programs to enhance customer engagement.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Addressed customer complaints effectively, ensuring adherence to company policy and customer satisfaction.
Education
High School Diploma -
Summit High School
La Quinta, CA07-2022
Skills
- Customer service
- Guest complaint resolution
- Reservation management
- Property management systems
- Customer relationship management
- Cash management
- Staff training
Languages
Spanish
Full Professional
Timeline
Guest Service Agent
Marriot Vacation Club
11.2024 - Current
Personal Banker
Firstbank Of Colorado
10.2024 - 10.2025
Cashier/Sales Associate
Marshalls Department Store
10.2023 - 09.2024
High School Diploma -
Summit High School