Evelin Velazquez
National City
Summary
I'm a compassionate and dedicated Healthcare and services professional committed to promoting empathetic, patient-centered care and fostering the well-being of communities. With a strong foundation in collaborative and ethical practices, I excel in supporting diverse populations through effective and genuine service. I am efficient in using the MS Office Suite (Excel, Word, PowerPoint) and Canva to improve scheduling and interviews. I am organized, reliable, and highly adaptable—working both independently and as part of a team. Fluent, bringing cultural sensitivity and excellent service skills to every interaction. Passion for a forward-thinking organization dedicated to making a meaningful difference in people's lives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Fullfillment Associate
Amazon
05.2025 - Current
- Operated warehouse equipment to efficiently process customer orders.
- Picked and packed items with accuracy, ensuring timely shipment.
- Collaborated with team members to maintain inventory accuracy.
- Conducted quality checks on outgoing products to uphold standards.
- Implemented safety protocols to minimize workplace hazards.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Maintained clean and organized work areas for optimal efficiency.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
Team Leader, Food & Consumables
Walmart
08.2021 - 05.2025
- Maintained high standards of cleanliness and safety across all departments, ensuring compliance with internal and external regulations.
- Analyzed sales data to identify trends and inform strategic decision-making for revenue growth.
- Implemented process improvements that reduced order fulfillment time, enhancing customer satisfaction ratings.
- Conducted regular performance reviews and provided constructive feedback to enhance team productivity.
- Mentored junior staff on best practices in sales operations, fostering a culture of continuous learning.
- Facilitated onboarding for new employees ensuring smooth and effective process
- Streamlined operational workflows through task management and analyzed sales data identify trends and growth opportunities.
- Collaborated with suppliers and managed vendor engagement to optimize purchasing processes and product availability.
- Trained and certified personnel in key areas including operation (forklifts and scissor lifts) and food safety standards.
- Managed inventories across various departments such as Produce, (High demand) Electronics (High Ticket), and others, utilizing tracking systems to ensure accuracy stock control.
- Ensured efficient and achievement of and weekly goals. Conduct interviews managed recruitment processes to attract new talent, enhancing team quality reducing staff turnover.
Refund Operator
NUSHOE.INC
01.2019 - 08.2021
- Collaborated with team members to streamline workflow efficiency.
- Analyzed production data to identify areas for process improvement.
- Led initiatives to enhance team productivity and morale.
- Trained new operators on safety protocols and operational procedures.
- Monitored equipment performance and performed routine maintenance.
- Collaborated with team members to streamline workflow efficiency. ( Team work player)
- Trained new operators on safety protocols and operational procedures.
- racked missing merchandise and coordinated refunds to customers, ensuring accurate and timely resolution.
- Utilized Microsoft PowerPoint and Excel prepare reports, presentations, and perform data analysis.
- Performed administrative tasks such as scheduling, filing, and supporting daily office operations
- Handled inventory receiving and checking, accurate stock records and reducing discrepancies.
Closing Assistant
SUBWAY®Restaurants
04.2017 - 05.2020
- Coordinated closing procedures to ensure compliance with health and safety standards.
- Streamlined inventory management processes to optimize stock levels and reduce waste.
- Trained new staff on closing operations, enhancing team efficiency and performance.
- Monitored cash handling processes, ensuring accuracy and adherence to company policies.
- Implemented schedule adjustments to improve staffing efficiency during peak hours.
- Developed training materials for closing procedures, facilitating consistent operational practices.
- Led initiatives to enhance customer service quality during closing shifts, improving overall satisfaction.
- Exceptional customer service by creating welcoming friendly atmosphere, encouraging repeat visits and fostering community engagement.
- Developed strong relationships customers, ensuring their needs met and efficiently, to satisfaction and loyalty.
- Maintained cleanliness and of the workspace, providing a safe and inviting environment for customers and staff.
- Built a positive team environment collaborating effectively with colleagues, enhanced store performance and customer experience.
Education
Associate of Science Degree - Health And Human Services
Ultimate Medical Academy
10-2026
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Time management
- Excellent communication
- Work prioritization
- Punctual and reliable
Certification
- Ultimate Medical Academy – Tampa, FL
- Associate of Science Degree – Health and Human Services
- The Healthcare and Human Services program provided me with a comprehensive understanding of the principles and practices essential to supporting individuals' well-being. I have foundational knowledge in care, healthcare ethics, and the importance of communication. This coursework emphasized the significance of cultural competence, decision-making, and confidentiality within diverse communities. Throughout my studies, I developed skills in assisting with basic medical procedures, providing emotional support, and creating care plans. Additionally, I learned health promotion, disease prevention, and the effective management of resources within healthcare settings. The program also enhanced my ability to work collaboratively with multidisciplinary teams, demonstrating professionalism and sensitivity to clients' needs.
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Fullfillment Associate
Amazon
05.2025 - Current
Team Leader, Food & Consumables
Walmart
08.2021 - 05.2025
Refund Operator
NUSHOE.INC
01.2019 - 08.2021
Closing Assistant
SUBWAY®Restaurants
04.2017 - 05.2020
Associate of Science Degree - Health And Human Services
Ultimate Medical Academy