Evelen Negrete
Santa Clarita
Summary
Dynamic and results-driven Waitress Trainer at Las Originales Mexican Bar and Grill, skilled in team motivation and food safety awareness. Successfully enhanced customer satisfaction through effective training and constructive feedback, fostering a collaborative environment that improved service quality and team performance. Passionate about delivering exceptional dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Las Originales Mexican Bar and Grill
Santa Clarita, CA
10.2023 - Current
- Trained new staff on menu knowledge and customer service protocols.
- Developed and implemented training materials for effective onboarding processes.
- Facilitated role-playing exercises to enhance team members' communication skills.
- Monitored service quality to ensure adherence to restaurant standards.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
BBA - Marketing
Cal State University Northridge
Northridge, CA05-2027
Skills
- Team motivation
- Body language awareness
- Order accuracy
- Constructive feedback
- Energy and enthusiasm
- Food safety awareness
- Patience and tact
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Waitress Trainer
Las Originales Mexican Bar and Grill
10.2023 - Current
BBA - Marketing
Cal State University Northridge