Eve Kelly
Victoria,BC
Summary
Developed analytical and problem-solving skills in fast-paced, data-driven environment. Effectively utilized tools and methodologies such as statistical analysis and data visualization to drive business decisions. Seeking to leverage these transferrable skills in new and dynamic field.
Overview
4
4
years of professional experience
Work History
Registries Analyst
Citizen Service BC
02.2023 - Current
- Expert Knowledge: In-depth understanding of statutory authorities for name requests, including the Business Corporation Act, Societies Act, Partnership Act, and Cooperative Association Act
- Document Review & Compliance: Examined name requests and documentation for accuracy, completeness, and compliance with legal frameworks, policies, and precedents
- Legislative Expertise: Provided clear, concise, and factual advice on name requests by interpreting and explaining relevant legislation, policies, and procedures
- Customer Service Excellence: Delivered high-quality service through various channels (phone, email, digital services), ensuring accurate information aligned with legislation and regulations
- Leadership & Productivity: Accelerated training milestones, exceeded productivity targets, and proactively reduced department backlogs
- Led by example to maintain high team performance
- Technical Proficiency: Skilled in using NameX and Virtel software for processing and examining name request applications
- Training & Mentorship: Trained colleagues on handling name request inquiries, providing continuous support on policies and legislation to improve team knowledge and efficiency
Administrative Clerk
Maximus Canada
09.2021 - 11.2021
- Company Overview: Medical Service Plan
- Cultural Awareness: Gained understanding of the political, socio-economic, historical, and racial contexts relevant to MSP services
- Technical Troubleshooting: Addressed office equipment and computer hardware/software issues to ensure smooth operations
- Mail Handling: Managed incoming and outgoing mail, ensuring proper routing and preparation
- Customer Service & Adjudication: Provided exceptional service by answering MSP-related queries and adjudicating practitioner decisions
- MSP Application Processing: Adjudicated and processed MSP applications, both by mail and electronically
- Identity Verification: Authorized and declined identity documents to facilitate MSP application processing
- Policy Implementation: Contributed to the introduction of new MSP policies and communicated them to the public
- Data Accuracy & Security: Ensured accurate data entry from applications and documentation, maintaining security and confidentiality
- Organizational Systems: Developed filing systems for confidential customer records and reports
- Medical Service Plan
HR Administrator
Maximus Canada
11.2020 - 07.2021
- Project Coordination: Managed communication between teams and vendors to ensure successful project execution
- Cross-Departmental Collaboration: Worked with internal departments and external vendors to achieve project goals and meet deadlines
- HR Database Management: Regularly updated employee records, benefits, and other details in HR systems
- Recruitment & Retention Advisory: Advised management on the development and implementation of recruiting and retention programs
- Project Scope & Planning: Collaborated with project managers to define project scope, milestones, and deadlines
- Timeline Management: Revised and maintained project schedules to ensure timely delivery of tasks and goals
- Resource Allocation: Managed allocation of resources and materials across departments to meet project needs
- Compliance: Maintained personnel records in compliance with legal and regulatory requirements
- Mass Hiring Initiatives: Worked with cross-functional teams to support large-scale hiring efforts, particularly for call centers
- Cost-Saving Solutions: Developed functional solutions to improve efficiency and achieve cost savings
- Benefits Enrollment: Oversaw benefits enrollment, provided employee support, and assisted with login details
Education
Bachelor of Arts - Sociology
University of Victoria
Victoria, BC06.2021
High School Diploma -
Oak Bay High School
Victoria, BC07.2016
Skills
- Client Relationship Management
- Team Collaboration & Leadership
- Strategic Planning & Account Development
- Deadline Adherence
- Budgeting & Forecasting
- Critical Thinking
- Communication & Interpersonal Skills
- Negotiation
- Market Research & Analysis
- Presentation Skills
- Google Workspace
- CRM Software
- Project Management Tools
- Microsoft Office Suite
- Data Analysis
Activities
- Volunteered at Victoria Women's Transition House Society for a year working with children, cooking dinners and helping women organize and manage their time.
- Graduated high school on the Honor Roll.
Timeline
Registries Analyst
Citizen Service BC
02.2023 - Current
Administrative Clerk
Maximus Canada
09.2021 - 11.2021
HR Administrator
Maximus Canada
11.2020 - 07.2021
High School Diploma -
Oak Bay High School
Bachelor of Arts - Sociology
University of Victoria