Eve Oboh

• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Developed and implemented customer satisfaction surveys to measure customer service quality.
• Sought ways to improve processes and services provided.
• Responded proactively and positively to rapid change.

• Responded to customer requests for products, services, and company information.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Provided primary customer support to internal and external customers.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Traveled to customer sites to conduct preventive maintenance work.

Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.

• Held flight attendants accountable to service expectations to meet company and regulatory standards.
• Processed information quickly to take immediate action during unexpected or serious situations.
• Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
• Oversaw ticketing, gate and ramp services.
• Managed team member schedules and work assignments.
• Hired, trained, and motivated employees to provide exceptional passenger care and support.
• Announced flight status updates and information about gate changes over PA system.
• Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
• Monitored security and maintained operational protocols.
• Provided exceptional customer service to passengers, addressing concerns and resolving issues.

• Updated HR database with new employee information, changes in benefits, and other details.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Oversaw hiring, staffing, and labor law compliance.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Worked alongside global business leader to deploy new training strategies.
• Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.