Eve Kelly- Ralph

· Expert knowledge and understanding of the statutory authorities for naming provisions to examine name requests successfully (Including Business Corporation Act, Societies Act, Partnership Act and the Cooperative Association Act).

· Examined documentation and Name requests ensuring accuracy, completeness and compliance in line with policy, legal presidents and existing legal frameworks.

· Expertise at comprehending and elucidating the legislation, policies, and procedures in order to provide the client with factual and concise advice on their name request.

· Excellent customer service skills encompassed by a service with heart framework to ensure the highest-level communication via multiple channels including phone, e-mail and online digital services. Ensuring accurate information is provided in line with legislation, policy and regulations.

· Personally accelerated training program milestones set within the department and exceed productivity expectations and taking a proactive approach to reduce and eliminate department back logs and monitor call volumes and e-mails. Leading by example to ensure the highest levels of productivity across the team.

· Expertise in using several computer programs such as NameX and Virtel to enter, process and examine name request applications.

· Adopted and asked to take on the role of training other employees on how to answer phone calls concerning name requests, shadowing their calls and providing constant support for their questions about policies and legislation along the way.

· Gained awareness and understanding of the political, socio economical, historical and racial framework that our

. Troubleshot office equipment, computer hardware and software issues.

. Opened, sorted and routed incoming mail and prepared outgoing mail.

. Provided excellent customer service, answering queries on MSP and adjudicating practitioner decisions.

· Adjudicated and processed MSP applications received via mail and electronically.

· Authorized and refused identity documents in order to process MSP applications and documentation.

· Contributed to the implementation of new policies adopted within MSP and communicated them to the public.

· Examined and entered data gathered from applications and documentation, guaranteeing the accuracy and security of the information provided by the public.

. Developed organizational filing systems for confidential customer records and reports.

· Managed communication channels between various teams involved in the execution of complex projects.

. Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.

. Regularly updated HR databases to reflect employee information, changes in benefits, and other details.

. Advised management on organizing, preparing or implementing recruiting or retention programs.

· Liaised with project managers to evaluate project scope and define milestones and deadlines.

. Revised and maintained project schedules and timelines for team members, ensuring tasks and goals were delivered within set deadlines.

. Allocated resources and materials to respective departments to accommodate needs.

.Maintained personnel records in compliance with applicable laws and regulations.

· Worked with cross-functional teams to achieve goals such as mass hires for call centres.

. Achieved cost-savings by developing functional solutions to problems.

. Collaborated with senior leadership on strategic planning initiatives related to future projects.

· Oversaw benefits enrollment process by answering questions and assisting employees with login details.

. Oversaw new employee onboarding procedures from initial training to skill development.

. Collaborated with internal teams to develop project solutions resulting in on-time execution.

. Maintained a detailed database of project information including budgeting, resources and deliverables.