- I enjoy helping others and giving back to the community
- Advocacy Campaigns
Eve Bough
Cornwall,ON
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining service operations at McDonald's. Excels in active listening and critical thinking, adept at resolving conflicts with empathy. Demonstrated ability to improve user experience through effective communication and product knowledge, contributing to increased repeat business.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
McDonald's Fast Food Restaurant
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Staples, The Office Supply Superstore
06.2018 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Accounting
St. Lawrence College
Cornwall, ONHigh School Diploma -
St. Joseph’s Catholic Secondary School
Cornwall, ON06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product knowledge
- Documentation
- Service upselling
Interests
Timeline
Customer Service Representative
McDonald's Fast Food Restaurant
05.2022 - Current
Customer Service Representative
Staples, The Office Supply Superstore
06.2018 - 07.2021
Accounting
St. Lawrence College
High School Diploma -
St. Joseph’s Catholic Secondary School
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