Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Evariste Mugabe

Dolbeau-Mistassini,QC

Summary

Proven track record in enhancing customer loyalty and streamlining warehouse operations, demonstrated during my tenure at HGS CANADA. Skilled in active listening and proficient in problem-solving, I consistently exceeded performance metrics, significantly improving order accuracy. My approach combines critical thinking with a focus on results, driving satisfaction and productivity.

Work History

Customer Service Representative

HGS CANADA
01.2024 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Warehouse Order Selector

SYSCO Food Services
11.2023 - 01.2024
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.

Education

Bachelor Of Organic Chemistry - Science

University of Rwanda, College of Science
Rwanda
09.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Accomplishments

I was voted the best young employee at sysco, and among the top at HGS, feel like I would be a good addition to the team.

Languages

English
Full Professional
French
Full Professional

Timeline

Customer Service Representative

HGS CANADA
01.2024 - 05.2024

Warehouse Order Selector

SYSCO Food Services
11.2023 - 01.2024

Bachelor Of Organic Chemistry - Science

University of Rwanda, College of Science
Evariste Mugabe