Evariste Kande Muamba
Airdrie,AB
Summary
Proven Network Operations Center Engineer with a track record of enhancing system efficiency and reliability for NOC Entreprise. Skilled in LAN and WAN Management and adept at fostering team collaboration, I have significantly contributed to maintaining operational transmission links below 70% capacity utilization, ensuring high-quality service delivery and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Network Operations Center Engineer
NOC Entreprise
04.2021 - Current
- Established strong working relationships with external vendors/partnerships that enabled seamless integration of third-party technologies into company networks effectively.
- Supported disaster recovery efforts, ensuring minimal data loss and quick resumption of services during unplanned outages.
- Maintained a high level of customer satisfaction, providing timely updates and solutions to reported issues.
- Actively participated in cross-functional teams tasked with improving operational efficiencies within the organization''s IT infrastructure environment.
- Daily monitoring of the performance of Internet links and dedicated links used by AIRTEL Business customers, in order to ensure the availability and quality of services in accordance with the Service Level Agreement (SLA) signed between AIRTEL Business and the customer
- Routing of AIRTEL Business customers' technical complaints to the relevant MS partners: HUAWEI for customers directly connected to Microwaves Access or Backbone links; STANDARD TELECOM for customers connected via fibre optics; INFOSET, IWS Africa or RAAH for customers connected to the last mile using Cambium or Cambridge as technologies;
- End-to-end follow-up of each ticket opened for each complaint registered, until it is closed, in compliance with the SLAs and escalation matrices in force at the NOC; - Remote support for technicians' access to the various sites of the affected customers' connection, or for any other information necessary for the progress of the work of the teams in the field.
Consultant Project Manager
AIRTEL DR-Congo
01.2019 - 07.2020
- Development and daily monitoring in the field of the logistics plan for the delivery and installation of new equipment for the modernization of the AIRTEL DRC network with the integration of 4G technology on a total of 595 sites, in compliance with the implementation schedule adopted for the city-province of Kinshasa (386 sites) and for the provinces of Kongo-Central (140 sites), Kwilu (53 sites) and Kwango (16 sites)
- Daily coordination of the teams of partners and subcontractors present on each of the sites to be modernized, in particular by providing remote support for access to the sites or for any other information necessary for the progress of the work in the field
- Verification and proposal of any necessary corrections to the installations made in some sites in the city-province of Kinshasa and in the provinces of Kongo-Central, to ensure the compliance of the installations with the technical standards of the specifications; - Testing the quality of the new 4G technology among subscribers.
- Managed client relationships by maintaining regular contact and providing timely updates on project progress, ensuring satisfaction with outcomes and fostering long-term partnerships.
- Championed continuous improvement efforts by identifying areas of inefficiency or suboptimal performance within projects or processes and proposing actionable solutions for resolution.
Transmission Optimization Engineer
ERICSSON RDC
10.2011 - 01.2016
- Mentored junior engineers on optimization techniques and approaches, contributing to their professional growth within the organization.
- Enhanced operations through the implementation of advanced optimization algorithms and techniques.
- Developed custom simulation models to predict system behavior under various conditions, facilitating informed decision-making processes.
- Analyzed data to identify trends, patterns, and areas of opportunity for optimization efforts.
- As part of the "Management Services" contract between AIRTEL and ERICSSON: - Reporting, Daily Analysis of KPIs and Optimization of Access Microwaves, Backbones links of the operator AIRTEL R.D.C. to improve the quality and ensure 100% availability of the Transmission links; - Database, Management of capacity utilization of operational transmission links in the network, utilization not exceeding 70%.
Transmission Planning Engineer
AIRTEL DR CONGO
04.2006 - 10.2011
- Planning, sizing and optimization of the Microwave Transmission networks of the operator AIRTEL RDC (Transmission type, Antenna type, Antenna size, Antenna height and azimuth, Feeders type, Transmission capacity, Modulation type, Interferences calculation, etc.) with Pathloss 4.0;
- Preparation of technical documents before and after Survey of planned transmission, capacity or quality sites for optimal choice of locations (Desk studies, Link Build Forms, BOQ of Transmission links, etc.) with Pathloss 4.0. During this period, I have about a hundred sites planned at the office, then visited in the field in Kinshasa as well as in the provinces and connected to the existing network
- Update of the Frequency Plan of the Operational Transmission Links of AIRTEL DRC to be made available to the Transmission Network Department and the Congolese Post and Telecommunications Regulatory Authority (ARPTC);
- - Reporting, daily analysis of KPIs and Optimization of Access Microwaves, Backbones links of the operator AIRTEL RDC to improve the quality and ensure 100% availability of the Transmission links; - Database, Management of capacity utilization of operational transmission links in the network, utilizations not exceeding 70%; - Management of audits and inventories of transmission equipment used in the AIRTEL network.
Education
Bachelor of Science - Electrical Civil Engineer, Electronic
University of Kinshasa
Kinshasa - DR Congo06.2002
Skills
- LAN and WAN Management
- Network Troubleshooting
- IP Networking
- Problem Resolution
- Incident Management
- Capacity Planning
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Team building
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Interpersonal Communication
- Communication and Team Collaboration
- Adaptability
- Written Communication
- Organizational Skills
Languages
French
Full Professional
English
Professional Working
Swahili
Full Professional
Timeline
Network Operations Center Engineer
NOC Entreprise
04.2021 - Current
Consultant Project Manager
AIRTEL DR-Congo
01.2019 - 07.2020
Transmission Optimization Engineer
ERICSSON RDC
10.2011 - 01.2016
Transmission Planning Engineer
AIRTEL DR CONGO
04.2006 - 10.2011
Bachelor of Science - Electrical Civil Engineer, Electronic
University of Kinshasa
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