Highly responsible, welcoming, and friendly Administrative Assistant with a strong
background in administration and data entry of sensitive and confidential records,
developing organizational skills while being ethical and professional. Previous experience
assisting patients in rehab and working in a hospital setting. Committed to helping
community members improve wellness through hands on support and education
Overview
14
14
years of professional experience
Work History
Leasing Agent
Bonnie Hoy Ltd
09.2024 - Current
Prepare properties for rent to show prospective tenants
Give tours of open listings
Portray the property and amenities in a positive fashion
Use a variety of methods to advertise rental properties
Determine the needs of potential tenants
Enter data in tenant of tenants
Ensure the property is well-maintained
Collect and organize important documents and payments
Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Revenue Clerk Entry-level
Met Cap Living
09.2020 - 08.2024
Company Overview: Toronto, ON
Process daily tenant adjustments and lease applications.
Data entry of old and new resident applications in Yardi Systems.
Prepare and sort documents for data entry.
Performed searches to confirm information is correct before entering.
Create and maintain logs for tracking purposes.
Review and enter data updates in the system.
Toronto, ON
Maintained high levels of accuracy in financial data entry, reducing the need for costly corrections and adjustments.
Data Entry Specialist
Ontario Wholesale Energy
12.2017 - 10.2018
Company Overview: Toronto, ON
Organized files and collected data to be entered into the computer.
Analyzed data for errors.
Reported problems with the data.
Accurately entered information into various computer programs.
Toronto, ON
Managed approximately 30 incoming calls, emails and faxes per day from customers
Administrative Assistant
Canada Ontario Job Grant, YMCA
10.2015 - 04.2016
Company Overview: Toronto, ON
Responsible for entering all COJG files into CAMS and organization’s internal database.
Created COJG files and ensured that all required documentation was obtained and entered.
Reviewed agreements and flagged/reported discrepancies.
Monitored agreements for scheduled activities such as payments, visits and closures.
Conducted monitoring and follow-up with company contacts and participating employees.
Toronto, ON
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Patient Care Aide
Kensington Gardens Rehab Centre
07.2014 - 11.2014
Company Overview: Toronto, ON
Assisted patients with basic tasks such as dressing, hygiene, and eating.
Monitored patients and provided access to social activities and meaningful conversation.
Took patients for walks and assisted them with entertainment activities such as music, artwork, and reading.
Toronto, ON
Unit Clerk
North York General Hospital
07.2013 - 10.2013
Company Overview: Toronto, ON
Maintained patient flow and unit organization working within a multidisciplinary setting.
Greeted visitors, managed schedules, and responded to and relayed patient requests.
Answered telephone calls provided information and completed call transfers accordingly.
Confirmed patient’s identity, managed charts and information forms, and updated records.
Performed assigned secretarial and clerical tasks including filing, electronic faxing, mailing, and data entry of lab tests into an in-house computerized database.
Toronto, ON
Unit Admin for Psychiatric Department
Toronto Western Hospital
03.2011 - 03.2012
Company Overview: Toronto, ON
Promptly determined caller needs to provide timely resolution to over 100 inbound calls daily.
Operated a multiple-line system by answering and forwarding messages in a professional, customer-focused manner.
Gathered and processed patients’ information using the in-house system.
Maintained electronic and paper information/filing and retrieval systems.
Retrieved and updated records for existing patients and scheduled appointments.
Toronto, ON
Education
Office - Administration Diploma -
Seneca College
Arts and Social Studies Certificate -
George Brown College
Some College (No Degree) - Medical Assistant
North American College
Toronto
Skills
Strong organizational and communication skills
Attention to detail and ability to multitask
Ability to work collaboratively in a team and independently
Proficiency in Microsoft Office (Word, Excel, Outlook, Planner, CRM)
Ability to work with sensitive information with complete confidentiality