To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Validation Specialist
Sectigo
01.2023 - Current
Analyzed pre-release software titles for compliance with User Requirement Specifications (URS), referring any deficits to appropriate personnel.
Led risk assessment meetings, offering input on assessments such as system impact, component criticality, data integrity and other factors.
Documented entire validation process, noting changes or alterations completed.
Explained highly complex information in terms easily understood by non-technical personnel.
Participated in system design and commissioning phase, interfacing directly with clients to ascertain clear, concise milestones for integration into development timelines.
Identified causes of equipment failures and made suggestions for issue resolution.
SHELTER SUPPORT WORKER
CITY OF OTTAWA
10.2021 - Current
Maintained excellent attendance record, consistently arriving to work on time.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Worked flexible hours; night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Improved operations through consistent hard work and dedication.
Participated in team-building activities to enhance working relationships.
Successfully maintain clean, valid driver's license and access to reliable transportation
Identified issues, analyzed information and provided solutions to problems
Served customers and followed outlined steps of service
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Prepared a variety of different written communications, reports and documents to ensure smooth operations
Personal Support Worker
SPARK LIFE CARES
09.2021 - Current
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Documented vitals, behaviors and medications in client medical records.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Helped clients manage money, pay bills and shop for groceries or personal items.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Entertained, conversed and read aloud to keep patients mentally alert.
Developmental Support Worker
MAINSTREET COMMUNITY SERVICES
01.2019 - 06.2021
Guided developmentally disabled adults through customized day programs.
Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
Secured housing, medical care and employment for clients by collaborating with various community agencies.
Interviewed clients and family members to obtain key information for case planning and management.
Guided developmentally disabled adults through customized day programs
Secured housing, medical care and employment for clients by collaborating with various community agencies
Home Support Worker
VHA HEALTH
09.2018 - 06.2019
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Assisted disabled clients to support independence and well-being.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Administered medication as directed by physician.
SALES/SERVICES
BALEY BUSINESS AGENCY LIMITED
01.2008 - 06.2016
Developed and maintained courteous and effective working relationships.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Served customers and followed outlined steps of service.
Maintained energy and enthusiasm in fast-paced environment.
Exceeded goals through effective task prioritization and great work ethic.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Drove operational improvements which resulted in savings and improved profit margins.
Education
Diploma - Community Health Worker
Herzing College
Ottawa
08.2023
Associate of Science - CYBER SECURITY ANALYST/Help Desk Tech Networking
WILLIS COLLEGE
OTTAWA
01.2023
Bachelor of Arts - Public Administration
AMBROSE ALI UNIVERSITY
EKPOMA
09.2008
High School Diploma -
UWELU
SECONDARY SCHOOL
09.1998
Skills
Individual support
Administrative support
Multi-tiered Support Systems
Presentation support
Adaptable and Flexible
Energy and Physical Stamina
Excellent Written and Verbal Communication
Flexible Hours
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Certification
FIRST AID & CPR
NON VIOLENCE INTERVENTION CERTIFICATE
CYSA+
Timeline
Validation Specialist
Sectigo
01.2023 - Current
SHELTER SUPPORT WORKER
CITY OF OTTAWA
10.2021 - Current
Personal Support Worker
SPARK LIFE CARES
09.2021 - Current
Developmental Support Worker
MAINSTREET COMMUNITY SERVICES
01.2019 - 06.2021
Home Support Worker
VHA HEALTH
09.2018 - 06.2019
SALES/SERVICES
BALEY BUSINESS AGENCY LIMITED
01.2008 - 06.2016
Diploma - Community Health Worker
Herzing College
Associate of Science - CYBER SECURITY ANALYST/Help Desk Tech Networking
WILLIS COLLEGE
Bachelor of Arts - Public Administration
AMBROSE ALI UNIVERSITY
High School Diploma -
UWELU
FIRST AID & CPR
NON VIOLENCE INTERVENTION CERTIFICATE
CYSA+
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