Evans Ayibontey
Etobicoke,ON
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Data Analyst
JLN Group
10.2022 - Current
- Coordinated statistical data analysis, design and information flow.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Researched and resolved issues regarding integrity of data flow into databases.
- Developed tables, views and materialized views using SQL.
- Documented business workflows for stakeholder review.
Sales Manager
Maple Leaf
02.2020 - 09.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Technical Support Representative
MHP Group
01.2017 - 02.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Used ticketing systems to manage and process support actions and requests.
- Conducted in-depth product and issue resolution research to address customer concerns.
Education
Family Medicine
Nucleus School of Medicine
Canada And Aruba01.2021
Applied Science
York University
Toronto, ON01.2017
Skills
- Database Management
- Business Requirements
- Requirements Definition
- Templates Management
- Financial and Economic Data
- Supplier Tracking
- Customer Communication
- Reusable Knowledge Assets
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of10 staff members.
Timeline
Data Analyst
JLN Group
10.2022 - Current
Sales Manager
Maple Leaf
02.2020 - 09.2022
Technical Support Representative
MHP Group
01.2017 - 02.2020
Family Medicine
Nucleus School of Medicine
Applied Science
York University
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