Evanne Miller
Benicia
Summary
Dynamic Senior Director with a proven track record at GetWell, excelling in healthcare SaaS delivery and enterprise implementations. Expert in EHR integrations and client retention, I successfully reduced contract timelines by 15% and accelerated project lifecycles, driving significant revenue growth while fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Senior Director, Professional Services
GetWell (RhythmX / ConcertAI)
Benicia
04.2024 - Current
- Lead a multi‑product delivery organization including Implementation Project Directors, Project Managers, and Clinical Analysts.
- Designed and executed a new delivery sales strategy reducing time to contract signature by 15%.
- Accelerated implementation lifecycle from 120 days to 90 days across enterprise deployments.
- Own migration strategy consolidating multiple GetWell solutions into the Loop platform supporting a $30M revenue transition.
- Partner with Client Success leadership to drive expansion and maintain 95% client retention.
- Serve as executive sponsor for key health system clients to ensure alignment, adoption, and long‑term value realization.
Director, Project Management & Implementation
GetWell
Benicia
08.2021 - 04.2024
- Led and scaled cross‑product implementation teams supporting large healthcare technology deployments.
- Directed advanced EHR integrations including HL7, FHIR, SAML, and SFTP interfaces.
- Partnered with Client Success to proactively identify at‑risk clients and drive recovery strategies.
- Consulted on pre‑sales solutions to ensure delivery feasibility and long‑term client success.
Manager, Implementation
GetWell
Benicia
07.2019 - 08.2021
- Managed project managers responsible for implementing large scale health technology programs.
- Oversaw delivery supporting more than $20M in annual revenue across enterprise client deployments.
Implementation Project Manager
UnitedHealth Group – Rally Health
05.2017 - 06.2019
- Led multiple concurrent enterprise client implementations from planning through go‑live.
- Reduced implementation timelines to under 75 days against a 90‑day SLA.
- Improved onboarding and training processes resulting in a 15% faster project completion rate.
Project Manager
B‑Line Medical
10.2015 - 04.2017
- Managed healthcare, government, and university technology deployments across domestic and international clients.
- Produced technical documentation including proposals, SOWs, and infrastructure diagrams.
Project Manager
IMC – Department of Veterans Affairs
10.2013 - 09.2015
- Managed systems engineering initiatives supporting federal government programs.
- Held classified clearance while supporting VA technology initiatives.
Education
B.B.A. - Business Management, Technology Innovation and Entrepreneurship
James Madison University
Skills
- Healthcare SaaS Delivery
- Enterprise Implementations
- Professional Services Leadership
- EHR Integrations (FHIR, HL7, SAML)
- Client Retention & Expansion
- Operational Scaling
- Revenue Enablement
- Government / FedRAMP Programs
Websites
Personal Information
Title: Senior Healthcare SaaS Delivery Leader
Core Expertise
- Healthcare SaaS Delivery
- Enterprise Implementations
- Professional Services Leadership
- EHR Integrations (FHIR, HL7, SAML)
- Client Retention & Expansion
- Operational Scaling
- Revenue Enablement
- Government / FedRAMP Programs
Timeline
Senior Director, Professional Services
GetWell (RhythmX / ConcertAI)
04.2024 - Current
Director, Project Management & Implementation
GetWell
08.2021 - 04.2024
Manager, Implementation
GetWell
07.2019 - 08.2021
Implementation Project Manager
UnitedHealth Group – Rally Health
05.2017 - 06.2019
Project Manager
B‑Line Medical
10.2015 - 04.2017
Project Manager
IMC – Department of Veterans Affairs
10.2013 - 09.2015
B.B.A. - Business Management, Technology Innovation and Entrepreneurship
James Madison University