Evangelos Angelou
Toronto,Canada
Summary
Dynamic professional with 27 years of diverse experience in project management and organizational development. Proven ability to adapt to various processes while enhancing team collaboration and communication. Strong technical skills in data analysis and problem-solving, driving continuous improvement aligned with organizational goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sprint Canada-CLOSED
Toronto, ON, Canada
09.1995
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Owner | Project Manager
Athens Hardwood & Design Inc.
Toronto, ON, Canada
02.2006 - Current
- Elevated customer satisfaction by managing daily operations in service and marketing.
- Streamlined staff schedules and assigned roles to enhance operational efficiency.
- Ensured quality service standards through regular customer service audits.
- Fostered a growth mindset and continuous improvement throughout the organization.
- Facilitated project success by managing timelines and overseeing task completion.
- Recruited talented personnel to effectively meet business challenges and responsibilities.
Apprentice | Manager
Athens Decorating Inc.
Toronto, ON, Canada
10.1997 - 01.2006
- Resolved customer complaints in a timely and professional manner.
- Utilized problem solving techniques to effectively address customer issues.
- Cooperated in team relationships, fostering enthusiasm and maintaining mutual trust.
- Maintained up-to-date knowledge of industry best practices through research.
- Provided coaching and support to apprentices throughout their employment journey.
Food Expeditor
Jack Astor Bar & Grill
Etobicoke, ON, Canada
03.1996 - 09.1997
- Maintained quality standards while effectively managing high-pressure situations.
- Streamlined meal order flow in fast-paced restaurant environment for efficiency.
- Delivered accurate orders promptly to enhance overall customer satisfaction.
- Facilitated communication between kitchen and waitstaff for timely food delivery.
- Verified order accuracy by double-checking details before kitchen release.
- Upheld cleanliness and sanitation standards throughout each shift.
Wait Staff Member
Swiss Chalet
Brampton, ON, Canada
10.1990 - 07.1997
- Enhanced customer satisfaction by promptly addressing concerns during meal service.
- Boosted guest experiences through friendly greetings and accommodating initial interactions.
- Mastered menu details to assist diners in making informed meal choices.
- Maintained high presentation standards, ensuring quality of food upon serving dishes.
- Improved task efficiency by multitasking in a fast-paced environment.
- Reduced dissatisfaction using effective communication and attentive listening to customer feedback.
Education
Certification in Engineered High Performance Surfaces and Flooring - Advanced technologies in polymer modified cementitious coatings, reactive/antiquing stain products, super smooth & seamless floor coatings, ultra durable sealer and industrial coatings, Stamped concrete, colored concrete, terrazzo, tile, hardwood for exterior & interior surface applications
Elite Crete Systems
Collingwood, ON07.2017
Certification in Cementitious Solutions - Cementitious underlayments, moisture control, Engineered Concrete Repair systems
ARDEX Concrete
Brampton, ON05.2015
Certification in Advanced Installation - undefined
NWFANATIONAL WOOD FLOORING ASSOCIATION
St. Louis, MI02.2010
Bachelor of Arts (B.A.) - Classical Studies
York University
North York, ON06.1994
High School Diploma - undefined
Mayfield Secondary High School
Caledon, ON06.1988
High School Diploma - undefined
Thistletown Colligate Institute
Etobicoke, ON06.1987
Skills
- Customer relations
- Performance improvement
- Operations oversight
- Quality assurance
- Teamwork and collaboration
- Verbal and written communication
- Operations management
- Strategic planning
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
Greek
Full Professional
English
Full Professional
Certification
- Emergency First Aid with CPR/AED Level C
- Understanding and Managing the Stresses of Police Work, University of Toronto, 2024-07-15
- Coursera Learner Indigenous Canada, University of Alberta, 2024-06-13
- Be The Bridge—Acts of Reconciliation Challenge, O.P.P., 2024-01-26
Timeline
Owner | Project Manager
Athens Hardwood & Design Inc.
02.2006 - Current
Apprentice | Manager
Athens Decorating Inc.
10.1997 - 01.2006
Food Expeditor
Jack Astor Bar & Grill
03.1996 - 09.1997
Customer Service Representative
Sprint Canada-CLOSED
09.1995
Wait Staff Member
Swiss Chalet
10.1990 - 07.1997
Certification in Cementitious Solutions - Cementitious underlayments, moisture control, Engineered Concrete Repair systems
ARDEX Concrete
Certification in Advanced Installation - undefined
NWFANATIONAL WOOD FLOORING ASSOCIATION
Bachelor of Arts (B.A.) - Classical Studies
York University
High School Diploma - undefined
Mayfield Secondary High School
High School Diploma - undefined
Thistletown Colligate Institute
Certification in Engineered High Performance Surfaces and Flooring - Advanced technologies in polymer modified cementitious coatings, reactive/antiquing stain products, super smooth & seamless floor coatings, ultra durable sealer and industrial coatings, Stamped concrete, colored concrete, terrazzo, tile, hardwood for exterior & interior surface applications
Elite Crete Systems
Special Skills
- Greek Military Profile, Entered January 24, 1995—Class 234-9th Regiment. Basic Training—1 month. Duties: PT, drill marches, saluting, formal addressing superior officers. Dismantling and re-attaching firearms exercises—Daily. Target shooting at 100 yards—3 times per week. Swearing-In Ceremony Feb. 11, 1995. Detachment Unit—Mar. 9, 1995 Unit 514—1 month. Duties: PT, drill exercises, enhanced military warfare equipment—RPG, Various firearms usages, Mortar launchers, Land mine & hand grenade training. Special Detachment Unit—April 18, 1995 – August 1, 1995 Unit 514—4 months. Duties: PT, advanced warfare tactics: Sniper shooting, Border Patrol from observatory (Turkey)—daily. Scenario based tactics for pre-emptive invasion. Day & night with night vision equipment reconnaissance border patrol. Search and recover illegal migrants entering from Turkish side. 2-day training on Mapping Location Quadrants & Land Navigation. Honorably discharged August 18, 1995.
- RPAL License
- Boat License
Publications
Toronto Sun Article & Homes and Condominiums, 2009-04-03, Printed as an expose in the design industry.